Air Canada - Customer Service

Executive First, Air Canada's international premium class service, offers first class comfort and sophistication at business class fares and is available on transatlantic, Latin America and transpacific routes. Air Canada's personalized Concierge service is available for Executive First and Aeroplan Super Elite customers at major Canadian, US and international airports.

Air Canada offers electronic ticketing and web check-in on most North American and international routes, and continues to expand convenient online services, simplified fare products, innovative multi-trip Flight Passes and self-service check-in kiosks.

Air Canada's Maple Leaf Lounges welcome Executive First and Executive Class ticket holders, Aeroplan Super Elite and Elite members, Star Alliance Gold and Air Canada Maple Leaf Club cardholders and Latitude Plus Fare ticket holders.

The 20 quiet, comfortable lounges offer a selection of newspapers and magazines as well as complimentary beverages. They are ideal for customers who want to work or relax before a flight.

Many of these lounges offer state-of-the art business centres. The Xerox Business Centres offer a complete range of leading-edge business equipment and computers, modern furnishings and high-speed Internet accessibility.

Air Canada's frequent flyer program, Aeroplan, a subsidiary of ACE Aviation Holdings Inc., is Canada's most popular. Over 5 million members earn miles toward reward travel to destinations served by Air Canada, its regional airlines and worldwide partner airlines.

Aeroplan miles earned on Star Alliance flights count toward achieving top-tier membership status. In addition, members earn miles through an extensive network of car rental companies, hotels, telephone companies and affinity credit card companies.