Airports are usually the first and last stops on a vacation and they can set the tone for an entire trip. A bad experience at the airport can sour an otherwise pleasant vacation, or that smooth-sailing feeling of a great airport experience can make you feel like you’ve escaped the rat race before your flight even leaves the gate.
FlightNetwork’s latest State of Air Travel poll on the subject of Best and Worst Airports shows the travelling public’s views on airports in Canada and around the world. Respondents were asked to name the best and worst airports among major airports in Canada, the USA, and internationally, and select the top three factors that influenced their choice.
The same poll was conducted in 2010 and comparing the two reveals some interesting insights. The public’s views have largely stayed the same, with most of the same airports appearing in the Best and Worst categories, however the depth of passengers’ love or hatred for specific airports seems to have deepened over time.
Vancouver International Airport was singled out once again as the fan favourite, while Toronto’s Lester B. Pearson International Airport continues to be the object of both love and loathing among travellers. Internationally, passengers have a similar love/hate relationship with travelling through Heathrow airport, yet airports in the AsPac region, such as Hong Kong and Sydney got high marks.
Having to wait for security is a major pain point for travellers and factors heavily into their choices of best and worst airports. The quality of service and dining options available in the terminal were also among the top criteria among those polled.