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State of Air Travel: Best and Worst Airports 2012

Airports are usually the first and last stops on a vacation and they can set the tone for an entire trip. A bad experience at the airport can sour an otherwise pleasant vacation, or that smooth-sailing feeling of a great airport experience can make you feel like you’ve escaped the rat race before your flight even leaves the gate.

FlightNetwork’s latest State of Air Travel poll on the subject of Best and Worst Airports shows the travelling public’s views on airports in Canada and around the world. Respondents were asked to name the best and worst airports among major airports in Canada, the USA, and internationally, and select the top three factors that influenced their choice.

The same poll was conducted in 2010 and comparing the two reveals some interesting insights. The public’s views have largely stayed the same, with most of the same airports appearing in the Best and Worst categories, however the depth of passengers’ love or hatred for specific airports seems to have deepened over time.

Vancouver International Airport was singled out once again as the fan favourite, while Toronto’s Lester B. Pearson International Airport continues to be the object of both love and loathing among travellers. Internationally, passengers have a similar love/hate relationship with travelling through Heathrow airport, yet airports in the AsPac region, such as Hong Kong and Sydney got high marks.

 

 

 

 

Having to wait for security is a major pain point for travellers and factors heavily into their choices of best and worst airports. The quality of service and dining options available in the terminal were also among the top criteria among those polled.

  • KatyC

    I would have said LAX for worst. Horrible security people, antiquated policies, ridiculous practices (having to exit security and then re-enter when you have a connecting flight? WTF?), and long wait times. Avoid it like the plague.

  • Stephanie

    Yikes! That does sound inefficient and unpleasant, and LAX was indeed viewed quite poorly when we asked about US airports (not included in this post for brevity's sake). Thanks for commenting and I hope you take part in our poll next time so your your voice will be heard.

  • Dana Shapiro

    Pearson is definitely the worst.  You have to be a hiker and the service is awful.  My husband is in a wheel chair and we had to wait for nearly one hour to have him taken from the airplane and it was an  Air Canada flight (another story as being the worst airline.   I've been in all the ones you listed and Amerstdam Schiphol is the very best.  Friendly, clean, decent prices, lots to do.

  • Stephanie

    Pearson definitely has its quirks. When I disembarked from a flight at YYZ recently I happened to be walking alongside the BA flight crew and overheard one of them comment “No wonder Canadians are so fit, this walk is too much!” I agree that Schiphol is amazing. Thanks for commenting.

  • Branko Gojsic

    Changi Airport in Singapore is hands down the best airport in the world. There is so much to do there in the departures areas, i.e. Swimming pool, free movie theatres, etc.
    As for the worst airport in Canada, I vote Calgary because of its lack of services. Recently was on a trip to Houston, and there is no where to grab a bite in the depatrures area aside from a single Timmy's that didn't have anything available after a 45 min wait in lineup. Sure Toronto has a long walk, but so do all large airports.

  • Stephanie

    Wow, Changi sounds incredible. Swimming would be a great way to stretch the ol' muscles between flights. Thanks for sharing your insights.

  • Les Moore

    And Calgary International?  Canada's 3rd busiest airport not listed at all?  Strange.

  • Changi Flight terminal in Singapore is arms down the best airport on the globe. There is so much to do there in the departures places.

  • Stephanie

    Hi Les, Thanks for commenting. I don't know what rationale was used for determining the airports to include in the poll, but we can definitely consider Calgary for next time. It does seem to have its share of fans and haters. How do you think it stacks up against the others?

  • Stephanie

    Yet another endorsement for Changi. Would love to go in person and “research” all this fabulous amenities everyone keeps telling me about :) Thanks for stopping by.

  • Bigasabull

    Where's Calgary

  • Timbuff1972

     I don't know what you are talking about Calgary international has a full food court in the departures area so maybe opening your eyes next time might work

  • bdj459

    I know Saskatoon is small, but it isn't like there are hundreds of Airports in Canada I am not sure how we are not even on the list. As for the omission of  Calgary it really brings the credibility of this survey into question

  • Fairmossrose

    Victoria, British Columbia, Canada , Best place in the world to live,including
    airport.   Lovely ferry ride to the mainland.  Skiing in the winter,  Best gardens in
    the world in the summer.  What more could you want??

  • mohan

     I don't know how they did the survey but I think the publisher of this article did not do the research enough.Singapore Changi Airport has so much to offer for wary travellers….a true Aeropolis.

  • This is about the airport not the cities where the airports are, I think Victoria is a great place but the airport in nothing special. As far as Changi airport in Singapore it is a decent facility but i think Hong Kong is a way more efficient airport (30 min from aircraft docking on the gate to being in a taxi arriving on a int'l flight. I timed it)

  • Stephanie Spencer

    Victoria is a great place indeed. In fact, just recently we posted about it being one of the best places in the world to visit, garden-wise.

    http://www.flightnetwork.com/b

    As Boris pointed out, in this poll we're specifically comparing airports, not the cities themselves.

  • Stephanie Spencer

    Hi Boris, thanks for chiming in and sharing your views. I hope you'll stop by and vote next time we run this poll.

  • Stephanie Spencer

    Given the number of questions on the subject, I have since spoken to the person who designed the poll to learn more about how it was put together. It was created back in 2010 and at the airports to include were determined based on a list of the largest airports in Canada at the time. We ran the same poll again this year without altering it much in order to be able to make a direct comparison with the previous results. I hope this answers your question. I expect that we'll look at adding YYC to the poll next time. Which list would you place Calgary on, Best or Worst?

  • Stephanie Spencer

    Thanks for commenting. There may not be hundreds of airports in Canada, but there are a few dozen and there is a limit to how many we can reasonably include in the poll. Take a look at my response to @12c8030e3fe831666802283dd547e2c0:disqus for more info about how the list of airports included in the poll was determined. Given the level of interest, FlightNetwork will likely re-evaluate and potentially expand the list of airports to choose from next time we run this poll. How do you think the Saskatoon airport stacks up against other airports?

  • Stephanie Spencer

    Are you a fan of YYC then? What's good/bad about it?

  • Stephanie Spencer

    Sorry to hear that you found the article/research lacking. Is there something specific you would like to have seen addressed? Although I'm crazy about travel, I haven't had the opportunity to personally visit every airport on earth yet. Until then I'm keen to hear travellers' views on the subject and learn as I go. :)

  • And also Europe, a continent with ancient history, a very rich culture and a tumultuous history. A continent which draws millions of visitors each year.

  • I am very partial to Spain.  I have been there many times and I find myself constantly being drawn back there. There seems to always be something different to see and do. I have never has difficulty finding new things to keep me busy.

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  • Micheal Cainion

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  • Chong Peasley

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  • KatyC

    I would have said LAX for worst. Horrible security people, antiquated policies, ridiculous practices (having to exit security and then re-enter when you have a connecting flight? WTF?), and long wait times. Avoid it like the plague.

  • Stephanie

    Yikes! That does sound inefficient and unpleasant, and LAX was indeed viewed quite poorly when we asked about US airports (not included in this post for brevity's sake). Thanks for commenting and I hope you take part in our poll next time so your your voice will be heard.

  • Dana Shapiro

    Pearson is definitely the worst.  You have to be a hiker and the service is awful.  My husband is in a wheel chair and we had to wait for nearly one hour to have him taken from the airplane and it was an  Air Canada flight (another story as being the worst airline.   I've been in all the ones you listed and Amerstdam Schiphol is the very best.  Friendly, clean, decent prices, lots to do.

  • Stephanie

    Pearson definitely has its quirks. When I disembarked from a flight at YYZ recently I happened to be walking alongside the BA flight crew and overheard one of them comment “No wonder Canadians are so fit, this walk is too much!” I agree that Schiphol is amazing. Thanks for commenting.

  • Branko Gojsic

    Changi Airport in Singapore is hands down the best airport in the world. There is so much to do there in the departures areas, i.e. Swimming pool, free movie theatres, etc.
    As for the worst airport in Canada, I vote Calgary because of its lack of services. Recently was on a trip to Houston, and there is no where to grab a bite in the depatrures area aside from a single Timmy's that didn't have anything available after a 45 min wait in lineup. Sure Toronto has a long walk, but so do all large airports.

  • Stephanie

    Wow, Changi sounds incredible. Swimming would be a great way to stretch the ol' muscles between flights. Thanks for sharing your insights.

  • Les Moore

    And Calgary International?  Canada's 3rd busiest airport not listed at all?  Strange.

  • Changi Flight terminal in Singapore is arms down the best airport on the globe. There is so much to do there in the departures places.

  • Stephanie

    Hi Les, Thanks for commenting. I don't know what rationale was used for determining the airports to include in the poll, but we can definitely consider Calgary for next time. It does seem to have its share of fans and haters. How do you think it stacks up against the others?

  • Stephanie

    Yet another endorsement for Changi. Would love to go in person and “research” all this fabulous amenities everyone keeps telling me about :) Thanks for stopping by.

  • Bigasabull

    Where's Calgary

  • Timbuff1972

     I don't know what you are talking about Calgary international has a full food court in the departures area so maybe opening your eyes next time might work

  • bdj459

    I know Saskatoon is small, but it isn't like there are hundreds of Airports in Canada I am not sure how we are not even on the list. As for the omission of  Calgary it really brings the credibility of this survey into question

  • Fairmossrose

    Victoria, British Columbia, Canada , Best place in the world to live,including
    airport.   Lovely ferry ride to the mainland.  Skiing in the winter,  Best gardens in
    the world in the summer.  What more could you want??

  • mohan

     I don't know how they did the survey but I think the publisher of this article did not do the research enough.Singapore Changi Airport has so much to offer for wary travellers….a true Aeropolis.

  • This is about the airport not the cities where the airports are, I think Victoria is a great place but the airport in nothing special. As far as Changi airport in Singapore it is a decent facility but i think Hong Kong is a way more efficient airport (30 min from aircraft docking on the gate to being in a taxi arriving on a int'l flight. I timed it)

  • Stephanie Spencer

    Victoria is a great place indeed. In fact, just recently we posted about it being one of the best places in the world to visit, garden-wise.

    http://www.flightnetwork.com/b

    As Boris pointed out, in this poll we're specifically comparing airports, not the cities themselves.

  • Stephanie Spencer

    Hi Boris, thanks for chiming in and sharing your views. I hope you'll stop by and vote next time we run this poll.

  • Stephanie Spencer

    Given the number of questions on the subject, I have since spoken to the person who designed the poll to learn more about how it was put together. It was created back in 2010 and at the airports to include were determined based on a list of the largest airports in Canada at the time. We ran the same poll again this year without altering it much in order to be able to make a direct comparison with the previous results. I hope this answers your question. I expect that we'll look at adding YYC to the poll next time. Which list would you place Calgary on, Best or Worst?

  • Stephanie Spencer

    Thanks for commenting. There may not be hundreds of airports in Canada, but there are a few dozen and there is a limit to how many we can reasonably include in the poll. Take a look at my response to @12c8030e3fe831666802283dd547e2c0:disqus for more info about how the list of airports included in the poll was determined. Given the level of interest, FlightNetwork will likely re-evaluate and potentially expand the list of airports to choose from next time we run this poll. How do you think the Saskatoon airport stacks up against other airports?

  • Stephanie Spencer

    Are you a fan of YYC then? What's good/bad about it?

  • Stephanie Spencer

    Sorry to hear that you found the article/research lacking. Is there something specific you would like to have seen addressed? Although I'm crazy about travel, I haven't had the opportunity to personally visit every airport on earth yet. Until then I'm keen to hear travellers' views on the subject and learn as I go. :)

  • And also Europe, a continent with ancient history, a very rich culture and a tumultuous history. A continent which draws millions of visitors each year.

  • I am very partial to Spain.  I have been there many times and I find myself constantly being drawn back there. There seems to always be something different to see and do. I have never has difficulty finding new things to keep me busy.

  • Much appreciate your post the way you describe and graph all the information in this blog is really amazing and informative. with this read i can get lot of things which really i don't know.

  • By the help of online booking, you just need to tell your holiday location, journey date and time to immediately book your air tickets without any problems.

  • Micheal Cainion

    Excellent article! We are linking to this particularly great post on our website. Keep up the great writing.

  • Suchmaschinenoptimierung

    It’s actually a great and useful piece of information. I’m glad that you simply shared this useful information with us. Please keep us up to date like this. Thank you for sharing.

  • Aretha

    Wonderful work! That is the type of info that are meant to be shared across
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    Come on over and talk over with my site . Thank you =)

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  • Page: (54 Total)