Frequently Asked Questions

Booking and Payment

Can a booking be canceled or changed once made?
Yes, provided we receive it as per cancellation policy and within set time limits. This must be done through email or in writing to ascertain that cancellation has come from same source who has booked it. Cancellation must be made through us for smooth refund process.
Are there charges to cancel booking?
Please refer to the terms and conditions of your booking, which were also available to read during the booking process.
Is re-confirmation of booking required with hotels?
No, your details are automatically sent to the hotel but generally 72 hours prior to your arrival.
How do I get proof of paid booking to be presented to hotel?
An email will be sent almost instantaneously with Hotel Voucher following your successful booking and payment. Please present a print out to the hotel at check-in.
Can children be booked online?
Yes, children can be booked online. Child discount policy differs from hotel to hotel and is passed on to you and displayed during booking as and where available.
Can a group be booked online?
No, whilst we are in the process of automating it, for now please contact us by phone or email.
Can special rooms or requests be booked online like king or twin beds, higher floor, sea-view, non-smoking rooms and suites, etc?
Various room types and views are displayed online with prices where available. Special requests like higher floor, non-smoking, connecting room etc. can be included at time of booking which will be requested and only confirmed subject to availability.
How is the payment made? What credit cards are accepted?
Visa, Master card, American Express and Diners Club cards are accepted for payments. A bank transfer is also possible, please contact us for details.
When is the payment required? Is the entire amount payable at time of booking?
Full payment is required at time of booking.
Is it safe to enter my details and pay online?
Your details are secured through encrypted High Assurance SSL (Secure Socket Layers). Further we have BBB Online Reliability Program installed for added protection of your data. We don't share or pass our customer information to other suppliers. More information can be looked at our privacy statement.

Pricing

Are prices quoted in total column for the room or per person?
The total price is per room for the number of guests registered while booking. It includes all taxes and charges, including breakfast (only where breakfast is included). Nonetheless few resorts charge an additional resort fee directly to customers at check-in, which is always indicated in the hotel description.
Where and how can I find discounts and special deals?
Our policy is to offer you the best. Hence all available discounts and special deals will be displayed online at time of reservation and there are no hidden lower rates. Early booking, last minute deals and longer stay discounts are also offered to you as you enter details.
Wouldn't a direct booking with hotel be cheaper vis-à-vis booking with Flight Network Hotels?
Owing to our buying power and negotiated low rates, the hotels we offer are discounted up to 60% off the regular price.
Is there benefit to book early or wait until the last minute?
Nobody can forecast with definite answers. Depending on various factors influencing the price, a hotel may offer real low rate to advance bookers while other property may reduce rates in last minute to clear surplus inventory. Once your travel dates are fixed and you have shopped around, it is always best to book the most suitable product found.
Is the price offered by Flight Network Hotels guaranteed to be lowest?
We realize there are hundreds of other sites offering you hotel rates. As such we strive to offer you the lowest prices. Nevertheless like everything else in our fast paced world, you may come across something similar in same city for slightly lower price, depending on how many hours you are willing to shop around.
Why do the prices for same room differ on different dates?
Various factors effect pricing, including seasonality, currency fluctuation of the country where you are booking, or an exhibition or fair during your desired time of stay that causes the hotels to raise prices as availability is scarce. Notwithstanding the circumstances, our policy is to offer you the best rate in all given scenarios.
Does Flight Network Hotels charge service fee separately?
There are no hidden or extra charges applicable when booking with Flight Network Hotels
Which currencies are accepted for payment?
The prices can be displayed with your choice in US Dollars $, Canadian Dollars $, Euros € or Pounds £ at the time of search.

General

What's the age requirement for booking and/or staying alone?
A majority of hotels around the globe do not accept guests less than 18 years of age to stay without accompanying adult on safety and legal grounds. Please do not book unaccompanied children without checking with us first.
What are the earliest check-in and/or latest check-out time?
Most hotels check-in guests 2pm onwards. Occasionally and depending on occupancy rate a hotel may allow early check in. Almost all hotels will accommodate your luggage at reception prior to check in for early arrivals. For late arrivals, rooms are guaranteed until 9am next day morning, after which your room will be released without refund. Checkouts begin 11am at most hotels. Late checkout can be checked directly with the hotel reception, which may accommodate your request for a small fee or at gratis, at times. Again, most hotels will allow your luggage to be left at reception for late departures.
Where and how can I find details of hotels?
Hotel location maps, images and details are listed though a link under each property. For additional information not covered, please email us at sales@flightnetwork.com.
Are parking charges included in pricing, where parking facilities are available
Not all hotels have parking facilities. Some may have arrangements at nearby location. Unless specified, parking charges will always be extra at most of the hotels. Where published, we will list the charges under hotel details.
What facilities at hotel are included in my booking?
Not all facilities at all hotels are included; For example, business centres and baby sitting facilities in most cases are extra. Some hotels may charge for in-room safe, fitness area, etc. Wherever available, we will file the information.
Is transportation to and from the hotel included? How can I find and reach the hotel?
No, transfers are not included and must be arranged by you. Hotel location maps and addresses are available under hotel details.
Can a booking be transferred to someone else's name?
This can be accommodated provided name change request is made at least 48 hours, excluding weekends, prior to check in. Should the hotel demand a name change fee, we will seek your consent before change is made.
If full payment is made through Flight Network Hotels, why do hotels require credit card impressions?
As part of standard procedure worldwide, credit card impressions or imprints are taken from guests as precaution and to cover incidental expense like laundry, telephone, room service, etc. The guest has the choice to pay cash instead at checkout.
What's the mile to kilometre conversion?
1 mile is equal to 1.6km.
What happens if my flight arrival is delayed?
Rooms are guaranteed until 9am next day morning, after which it will be considered a no-show and the room will be released without refund.
Why is full amount charged for last minute cancellation?
It's a matter of hotel policy. The rates offered to you at Flight Network Hotels are heavily discounted and hence firm cancellation charges are levied, similar to cheap airline ticket policy.
What is different between American, Continental, and English breakfasts?
Breakfast styles vary globally as per local lifestyle. For example, a 4 or 5 star hotel buffet breakfast in Malaysia may include 50 or more items including proper cooked food and variety of cut and whole fruits. American breakfast usually includes 2 eggs, sliced bacon or sausages, sliced bread or toast with jam, jelly and butter, pan cakes with syrup, cereal, coffee, tea, and orange and grapefruit juice. Continental breakfast is relatively simpler with croissants, rolls or bread, butter, jam and/or marmalade and coffee and tea. Traditional English breakfast may include some or all of the following items: cereals, porridge or stewed prunes, melon, yogurt, boiled eggs or bacon & eggs, grilled fish, sausages, grilled or fried mushrooms or tomatoes with fried or toasted bread, marmalade, tea and coffee.
What does the term 'en-suite' mean?
En-suite includes a shower, a bath (or both in some cases) a basin, and a toilet. Shower or bath are not stipulated by most hotels therefore please enter if your requirement is specific. In rare cases En-suite may not be included which will be clearly marked as 'shared facilities'.
Who should be contacted for help?
Our customer service department will be delighted to assist you. Please Contact Us for details.

If your question is not answered here feel free to contact us.

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