Frequently Asked Questions

1. What makes the FlightNetwork® Booking Engine Unique?

Shopping for airfares on the Web is like winding through a maze. There are so many choices for the consumer in the global marketplace. There is no industry more fragmented than the buying and selling of airline tickets. There are hundreds of airlines sites, thousands of online travel sites and thousands of private consolidator and bulk tickets not accessible directly by the consumer.

FlightNetwork® does not search every site in the world but it goes further than any other airfare engine in the world by searching over 125 consolidator, airline and mega online travel web sites from all over the world in seconds.

FlightNetwork® is one simple interface through which customers can with search and purchase flights from hundreds of online travel web sites. FlightNetwork® presents prices and airlines objectively without any hidden priorities.

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2. What are Consolidator or "Bulk" Airline Tickets?

Consolidator Airline Tickets are discounted airfares that are sold by most major Airlines to help fill seats. These tickets are usually below the lowest published fare available directly from an airline company. FlightNetwork® has over 2,000,000 consolidator fares from 60 airlines.

Simply enter your departure and arrival information in the FlightNetwork® request page using city names or 3 digit IATA standard city codes. Our Internet Booking Engine performs a comprehensive search of the fares in the FlightNetwork® database as well major airline sites so you receive a complete search. Next, select the flights that most closely match your travel plans and complete the purchase by input of required information. Once you have completed your purchase, an Electronic Airline ticket will emailed to you within one business day.

Rest assured that there is a seat waiting for you aboard the plane. Flights are only booked and confirmed once you have been issued a confirmation number via e-mail. You can always confirm your reservation and seat directly with the airline as well.

Book online: The easiest way to reserve and purchase tickets is by using our online booking engine. We believe it is one of the most advanced booking engines in the world and handles hundreds of thousands of bookings a year. Our online booking engine allows bookings 24 hours a day and seven days a week.

Call Us: We can take your request by telephone 24 hours a day/7 days a week.

Email Us: We have to reserve or book the flights in order to guarantee you the price quoted. Please include the name of each passenger as it will appear on the Passport when requesting availability. We make every effort to respond to all requests within 24 hours, however please allow up to 2 business days for us to confirm availability depending on the day of the week and the season.

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5. Do you sell Travel Insurance?

We proudly sell RBC Travel Insurance. When booking online you will be offered an option to purchase travel insurance. Our booking engine is one of the rare airfare engines that integrate travel insurance into the booking steps for real time booking of RBC travel insurance. Emergencies can happen to even the most well prepared traveller. Remember to pack your travel insurance.

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6. What is an E-ticket?

An E-ticket (or "electronic ticket") is a paper-less ticket. Instead of receiving a physical ticket, a confirmation number is sent to you via email to be used at the airport check-in with your photo ID (such as a driver's license or passport) to receive your boarding pass.

Using an E-ticket is very simple and completely secure. Most airlines offer E-tickets and they make up 95% of the tickets we issue. E-tickets have many benefits. You can not lose an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number or your name will do the job.

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7. If I purchase an E-ticket, what do I get as proof of that purchase?

Customers buying Etickets will be sent a confirmation number and e-ticket via e-mail. Travelers can present that number at the time of airport check-in along with appropriate identification.

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8. What form of payments are accepted by FlightNetwork®?

FlightNetwork® accepts American Express, Discover, Mastercard and VISA.

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9. Once I purchase a ticket from FlightNetwork®, when can I expect to receive it?

Electronic airline tickets will emailed to you within one to two business days. In the rare case that the airline does not offer an Electronic Ticket we will issue a Paper Ticket. If we are issuing a Paper Ticket we will contact you via email or telephone to confirm the delivery address with you. All paper tickets will be shipped via Fed Ex.

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10. If I live outside of the Canada or the United States, can I purchase my airline tickets through FlightNetwork®?

FlightNetwork® will sell to airline tickets by credit card to residents outside of the United States or Canada.

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11. Do I need to register before I shop for airline tickets on FlightNetwork®?

Registration and passwords are not required to search for fares or to reserve and purchase fares on FlightNetwork®. All information is conducted through a secure server, so you can feel safe when entering your personal information. It will not be used for any other marketing or sales purposes.

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12. What should I know before I buy airline tickets from FlightNetwork®?

FlightNetwork® accepts American Express, Discover, Mastercard and VISA credit cards. All payments must are taken in Canadian dollars. When paying by credit card from another country your credit card company will convert the Canadian dollar amount to your local currency.

Once international reservations have been made and you have provided payment to us, YOUR RESERVATION CANNOT BE CHANGED without large penalties (usually $300 or more depending upon the airline). Additionally, INTERNATIONAL CONSOLIDATOR TICKETS ARE USUALLY NONREFUNDABLE.

Beginning with the first scheduled day of travel, your tickets are completely non-refundable and usually non changeable. Any schedule changes must be made before the original departure date. To ensure credit card security, all reservations must be made in the EXACT name of the person traveling - nicknames cannot be used. For international travel, the name on the reservation must be EXACTLY as it appears on the traveler's passport. FlightNetwork® has established these procedures to prevent credit card fraud and protect our customers.

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Frequently Asked Questions