Terms & Conditions

By completing a transaction with FlightNetwork, you have agreed to the following Terms & Conditions listed below:

  • Baggage Terms

    Baggage Allowance and Restrictions:

    Get the most up-to-date baggage information here.

  • Passport & Visa Information

    Passports/Visas/Health Requirements:

    Prior to booking your trip, you should ensure that you meet the passport, visa, affidavit, health and other requirements of the countries you wish to visit and those that you transit (even if it is for a plane change).

    Certain countries do not allow entry on a oneway ticket.

    Canadian Citizens are required to present a current valid Canadian passport for entry or transit through most countries; otherwise , entry or transit may be denied. We remind you that living standards and practices at your travel destination and the conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada. Please consult the Country Travel Reports and Tourist Visa Requirements Page found on the website of Canada Foreign Affairs and International Trade Canada at:
    http://www.voyage.gc.ca/preparation_information/visas-eng.asp for all entry/exit requirements, travel tips and local health information.

    Check VisaCentral to find out what type of Visa you’ll need for your International travel needs.

    Please note that many countries require that your passport be valid for a period of (a minimum) six months beyond your return date (please see the chart below for easy reference). Obtaining passports and visas may require lengthy processing times and entry to another country may be refused even if your required information and travel documents are complete. We accept no responsibility if you should be denied boarding or deported for any reason including your age. You, the customer must be eighteen years of age (please note the restrictions below with respect to children travelling alone to Europe). If you are purchasing travel services for a customer that is not the age of majority in the applicable jurisdiction you must contact our call centre to arrange the purchase. Our contact details can be found on the right side of this page.

    Australian Visa:

    If you’ve made a reservation with Flight Network, traveling to Australia, you will likely need a Visa. The type of Visa depends on your circumstances (I.e. length of stay, purpose of visit etc.). Please click here to find out what type of Australian Visa you’ll need for your trip.

    India E-Tourist Visa for International Travelers:

    Visit https://indianvisaonline.gov.in/visa/tvoa.html to get more information on tourist visas to India and to submit your online applications.

    Indian Passport Holders:

    Please ensure that you hold the proper documentation when your itinerary has a connection via USA. You MUST hold a ‘multiple-entry visa’. If proper documentation is not provided at the time of check-in, the airline reserves the right to deny boarding and the entire ticket cost will be forfeited.

    European Union Passports:

    Passengers travelling to Belgium, the Czech Republic, France, Germany, Greece, Italy, the Netherlands, Portugal, Spain and Switzerland require a passport that must be valid for at least three (3) months beyond the expected date of return. Passengers without valid travel documents will be refused boarding or entry into the destination country.

    Other countries have similar requirements. For all destinations, it is the responsibility of passengers to ensure that they possess the necessary travel documents.

    Entry Requirements For United States:

    The department of Homeland Security of the United States of America has introduced new laws effective January 23, 2007 governing the entry requirements to the United States by air. These new laws include mandatory passports for all travelers including Canadian and American citizens. Please ensure that your passport is valid for at least 6 months past your desired return date to ensure that there are not any delays in regards to US Immigration. Please take the time to review the website link for the Department of Homeland Security at: http://www.dhs.gov/crossing-us-borders For additional information on Canada – U.S. border regulations, please refer to the Canada Border Services Agency website at: http://www.cbsa-asfc.gc.ca/ If you have any questions about this, please do contact us and we will explain this further for you.

    For Travel to the following countries, Passports must be:

    Valid at least 1 month beyond your return date Valid at least 3 months beyond your return date Valid at least 6 months beyond your return date
    Cayman Islands Aruba Barbados
    Colombia Italy Belize
    Cuba Portugal Brazil
    Jamaica Spain Greece
    Mexico Costa Rica Haiti
    Trinidad & Tobago Germany Honduras
    UK France India
    USA   Israel
        Liberia
        Margarita Island
        Panama
        Saint Kitts and Nevis
        San Andres
        Turks and Caicos
        Venezuela
  • Check-In Terms

    Check-in / Boarding times:

    We recommend that passengers allow plenty of time to check-in and obtain their boarding pass for their scheduled flight. FlightNetwork® will not be responsible for those passengers who check-in past the airline cut off times. Failure to meet check-in times may result in denied boarding, the loss of your assigned seat selection, cancellation of your full booking and the entire fare paid being forfeited with no option of re booking. Please reconfirm check-in cut off times with the airline directly as the suggested timings are guidelines only and are subject to change without notice.

    Suggested Check in times :

    Within Canada – 60-90 minutes prior to departure

    To/From US – 90-120 minutes prior to departure

    To/From International – 180-210 minutes prior to departure

  • Credit Card Terms

    Credit Card:

    You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total.

    Appearance of charges on credit cards/Visa Debits:

    The amount displayed for an ‘Authorized Transaction’ may be different from what you actually paid, as some merchants require a temporary hold be placed on additional funds. This is a common practice for many other merchants such as: gas stations, restaurants and hotels. The correct amount will display when the transaction is shown as a ‘Posted Transaction’.

    A delay may occur between the time a transaction is settled and removed from Authorized Transactions, and when it appears in Posted Transactions.

    Some transactions may appear as both an Authorized and a Posted Transaction until settled.

    When applying a debit/visa card for payment, and in the event of a cancellation, your funds may be held up to 60days by your financial institution. We strongly recommend an alternative form of payment to avoid any inconveniences.

    If you are using a foreign or a third party credit card to make your booking, our Back Office Processing Department may contact you by email or telephone to collect more information. Since Flight Network is a Canadian company, passengers using foreign credit cards may be charged a foreign transaction fee and/or currency conversion fee from their financial institute. Also note, this foreign transaction fee and/or currency conversion fee can apply to Canadian credit card holders, if the booking is made with one of our suppliers based in the US or Europe. We do not take any responsibility for foreign transaction fee and/or currency conversion fee.

    Flight Network is a Canadian website that deals with many international vendors. When we display a vendor booking, using another currency, our website will show the equivalent to Canadian dollar amount. The final amount that settles on your account will depend on the exchange rate that your credit card company is using. In addition, Flight Network does not have any control over the foreign transaction fees charged by certain credit card companies.

  • Confirmation Terms

    Confirmation:

    In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete and the fare is subject to change until a ticket is issued.

    FlightNetwork® is not accountable for any bookings that could not be processed due to inaccurate and/or incomplete credit card verification information, or due to other technical malfunction with internal or external pricing or booking systems, including errors by the airline or the airline reservations system, you will be notified by email of such issue(s).

    Flight Reconfirmation:

    Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route.

  • Changes (Cancellation, Name, Schedule) Terms

    Fares:

    Most fares are discounted fares which may have cancellation and change penalties. Many of our fares may allow changes by collecting applicable penalties and a fare difference. Most fares can be canceled for a refund or a future time limited travel credit by collecting the applicable penalties and fare differences.

    All cancellations must be made prior to the scheduled departure time of the first flight segment. Airport fees, where applicable, are not included and are subject to change without prior notice.

    All prices are in Canadian dollars unless otherwise stated. All prices displayed on our website are subject to change prior to ticket issuance. Increased change in pricing quoted at time of booking to time of ticket issuance shall entitle the customer to cancel the booking and obtain a full refund.

    Airline Schedule Changes:

    If FlightNetwork® is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24-48 hours prior to departure and to be safe, again on the day of departure. It will be your responsibility to reconfirm all your flight details before departure. If there has been a last minute change by your Airline directly (within 48 hours) it is no longer the responsibility of Flight Network to notify you, it is the responsibility of your operating Airline. This is mandated under TICO (The Travel Industry Council of Ontario) and why it is also suggested to reconfirm flights prior to departure. You should always be at the airport 3 hours prior to departure to ensure that you arrive on time for check-in and not miss your flight.

    All affected schedule changes imposed by the Airlines will be notified by email. Any minor changes less than 30 minutes or with flight number changes will be automatically accepted on your behalf. Any changes 30 minutes to three hours prior or later from the original departure time(if it conflicts with another confirmed ticket itinerary schedule); passengers will be given an option to modify the flight times within 5 days of receiving the schedule change by email. This modification must be with the same carrier, in the same cabin for first available flight. These modifications can only be performed within the airline’s schedule change rebooking guidelines and cannot be guaranteed. Any voluntary changes are subject to the carrier’s normal change or cancellation penalties.

    If not acknowledged within 5 days from the receipt of the email communication, Flight Network will accept it on behalf of the passengers. We cannot guarantee that the airline will allow modification after the ticket has been reissued or revalidated by the airline.

    Any major schedule changes beyond three hours from the original departure times; we will send an email notification followed by a phone call to review the affected schedule change. Schedule changes delayed or advanced by 24 hours or more are subject to the next available flight or a full refund. We will not be responsible if the customer fails to enter the correct email and/or phone information at time of reservation.

    All schedule changes are mandated by airlines directly. Airlines reserve the right to change, cancel or refund based on adjustments to their flight schedules. Flight Network assumes no responsibility for airline schedule changes, however we will do our best to provide alternate travel options if available.

    Package/Charter Schedule Changes:

    The Airline reserves the right to change flight times within the same day and to include a stop in the flight, not part of the original itinerary with no option for cancellation or compensation. Please read information below regarding the procedure for ANY CHARTER AIRLINE FLIGHT SCHEDULE CHANGE.

    Any flight that departs: 0-59 minutes earlier, no notification will be provided, please check with your local airport.

    If FlightNetwork® is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24 hours prior to departure and on the day of departure, it will be your responsibility to reconfirm all your flight details before departure. You should always be at the airport 3 hours prior to departure to ensure that you arrive on time for check-in and not miss your flight.

    No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements.

    Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Airline websites.

    You are encouraged to purchase the appropriate travel coverage. All purchases, once confirmed are 100% Non-Refundable/Non-Changeable.

    Cancellation / Changes:

    If you need to change or cancel your travel plans, it is your responsibility to notify us immediately by phone of such a request however, please note that the vast majority of our tickets are automatically issued at the time that the reservation is made and are non-refundable. Often times, once a ticket is issued there are certain airlines that will not allow changes or cancellations, and for others, fees from both the airline as well as Flight Network will apply. You should assume all reservations are non-refundable and non-changeable the moment you make the booking. In addition to any change penalties, you will also be responsible for any difference in price for the new dates selected. Furthermore, each ticket has a minimum and maximum stay validity. Minimum stays can range from 2 nights to 14 nights and maximum stays can range from 30 days to 12 months, depending on the type of ticket sold. Changes will not be permitted where the length of the ticket is less than the minimum stay or more than the maximum stay period allotted. Partially used tickets become 100% non-refundable even if only one segment of the ticket is used. Tickets can also not be used out of sequence, meaning that if you miss your first flight you can not catch your second flight. If the first flight is missed, you will forfeit the entire ticket with no option for a refund.

    Security Verification:

    When changes or cancellations are requested by a passenger, Flight Network will confirm 2-3 steps to verification which could include: confirming booking confirmation numbers, email addresses, home address, telephone number, credit card on file and/or passenger names. If these steps to verification have been successfully answered by the passenger requesting the change or cancellation, Flight Network will complete the request for the passenger.

    Name Changes / Corrections:

    If the tickets have been issued‚ please note name changes and corrections are not permitted. Once the tickets have been issued and if permitted by the airline‚ an additional fee will be assessed by FlightNetwork® and the airline directly.

    Customers who do not appear or ‘no show’ for their flight will forfeit the entire fare paid. If you arrive at the airport late or are denied boarding you will forfeit the entire fare paid.

  • Hotels Terms

    Hotels:

    Flightnetwork.com does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use‚ occupancy‚ room tax‚ excise tax‚ value added tax‚ etc) that Flightnetwork.com pays to the hotel supplier in connection with your hotel reservation. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. Flightnetwork.com does not act as a co-vendor with the supplier with whom we reserve your travel arrangements. Taxability and the appropriate tax rates vary greatly by location. The actual tax amounts paid to the hotel suppliers may vary from the tax recovery charge amounts‚ depending upon the rates‚ taxability‚ etc. in effect at the time of actual use of the hotel by our customers.

  • Vacation Package Terms

    Vacation Package:

    By completing a Flight Network Vacation booking you have confirmed that you have read, understand and agreed to the following:

    1. All prices quoted herein are based on the supplier(s) system and are quoted in Canadian Dollars.

    2. I confirm that the spelling of all passengers names listed above are correct and correspond to the names listed on the Passport (initials are not acceptable). Please ensure the date(s) of birth; destination(s), departure dates, and hotel information are also correct. I understand that if any changes are required after this booking is made, supplier imposed charges will apply.

    3. I also agree that it is my responsibility to ensure that I/we have the appropriate documentation (Passport/Visa/ID card etc.) to gain entry to the chosen destination and for re-entry upon return. For Travel outside Canada, please ensure you have a valid passport at least 6 months beyond your return date for all the passengers on file. You may also require a visa depending on the country you are visiting and your passport’s country of issue.

    4. Prices, availability, and dates during this period are subject to change as per the supplier(s) rules and regulations.

    5. Changes and/or Cancellations may result in a 100% penalty as per supplier terms and conditions plus any applicable administration fee(s).

    6. Airlines may apply additional fees for items such as checked baggage. Be sure to confirm any applicable fees with the airline or Tour Operator directly.

    7. Flight Network does not assume any liability for cancelled flights, flights that are missed, or flights not connecting due to any schedule changes made by the airlines.

    8. Guests must check-in 3 hours prior to the scheduled departure time. Passports and proper travel documents will be required for check in purposes. Please contact your local Embassy and airline for proper documents required, it is YOUR responsibility to ensure you have all travel documents and Visas required for entry into the traveling country. Guests arriving less than 1.5 hour prior to the scheduled departure will be denied boarding.

    9. Purchases made with a third party credit cards(the use of a credit card that does not belong to any of the passengers on file, will be required to show the credit card to the airline and/or tour operator at time of check in. If the credit card is not presented, you may be required to purchase a new ticket at your own cost. Flight Network reverses the right to request proof of documents (back and front of card and copy of driver’s license/passport) for bookings using a third party credit card.

    10. Once the Purchase Now button is pressed, an email will be sent with additional information on how to retrieve your tickets/e-document for your travel plans. Please read this email carefully before contacting Flight Network. If a per person processing fee is applicable, this amount has been added to your price and charged by Flight Network and separate charges may show on your credit card statement.

    11. All reservations are not guaranteed until ticketed or the Booking Status says CONFIRMED/OK.

    12. For full terms and conditions, please refer to the terms and conditions from the Suppliers Brochure or Airline website.

    13. By submitting your transaction online, you authorize Flight Network to process this reservation with the supplier(s) on your behalf. Please note the cost of your package will be charged to your credit card directly by the supplier(s). Additional departure taxes or airport fees may be applicable.

    14. Prices include all transportation taxes, fuel surcharges, GST, and PST. Any local taxes or charges payable to a third party in destination are not included in the total price shown.

    15. For Québec residents, prices do not include the client’s contribution to the Indemnity Fund, amounting to $1 per $1,000 of travel services purchased. Indemnity Fund charges will be added to your invoice and charged to your credit card separately.

    * Note: Flight times and date changes may occur from time to time based on suppliers provided information. Once received, Flight Network will provide this information via email provided in the booking. Please ensure you check your emails for any additional information.

    Vacation e-documents:

    Please click here for information about e-documents available by specific Tour Operators. Please ensure that you contact the Airline directly at least 24 hours prior to the date of your flight for any schedule changes that may have occurred and to reconfirm your flight departure times. For information in regards to your terminal and your flight reconfirmation number please visit your local airport authority for the airline phone number and departure terminals. Please ensure you are at the airport at least 3 hours prior to departure, as Flight Network will not be responsible for missed flights.

    Price Drop Protection – Vacations

    Click here for details on Price Drop Protection on Vacations

  • Canada’s New Electronic Travel Authorization (eTA)

    Effective 15 March 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electric Travel Authorization (eTA). Exceptions include U.S. citizens and foreign nationals with valid visa.

    Please refer to http://www.cic.gc.ca/english/visit/visas.asp. This eTA is required to be obtained prior to boarding.

  • Insurance Terms

    Insurance:

    We strongly recommend travel insurance to cover you for cancellation, health, baggage and other losses including out-of-province health insurance, if applicable. For every sale, Flight Network offers the option to purchase travel insurance to cover the customer against any unforeseen circumstances that may occur prior to, during or after your trip. There are different types of insurance policies available and the purchase of insurance is an optional decision to the customer. Insurance policies purchased on FlightNetwork.com will insure passengers up to the sum of $100, $600 or $800 prior to departure, depending on the airline and journey type where applicable.

    It is the customers’ responsibility to read and familiarize themselves with the travel insurance policy to understand what their purchased travel insurance covers and under what conditions. If the customer wants to make an insurance claim it is their responsibility to contact Flight Network as soon as possible. Please contact us if you require more information regarding travel insurance.

  • Loyalty Programs & Gift Card Terms

    Frequent Flyer Programs:

    Almost all of our Airfares allow accumulation of frequent flyer miles. You enter your frequent flyer program and number in our booking process. Your frequent flyer information is sent to the airline once your ticket is issued.

    Gift Cards:

    Not applicable on Transat Holidays and Nolitours bookings. This is a limited time offer and may be withdrawn without prior notice.

  • Unaccompanied Minors Terms

    Unaccompanied minors:

    It is the customer’s responsibility to read and familiarize themselves in regards to children travelling unaccompanied without an adult over the age of 18 years. Please verify the unaccompanied minor rules and restrictions with the operating airline(s) prior to confirming your booking online. The specific unaccompanied minor service requirements vary from one airline to another. If you fail to meet these requirements, children will be denied boarding and will forfeit the entire fare paid. Please note that flights booked may be code share with other airlines therefore the operating carrier’s rules and regulations will apply.

    FlightNetwork® will not be held responsible for any fees or passengers denied boarding due to the non compliance of the airlines rules and regulations regarding unaccompanied minors.

    Travelling to the UK via Air Transat (TS), Thomas Cook (TCX) and MY Travel Airways (MYT).

    Please note that the following restrictions have been put in place as of April 27, 2007 in regards to children travelling alone into Europe:

    For Air Transat Flights – Children will be accepted between the ages of 5 and 11 years of age For Thomas Cook Flights – Children will be accepted only above the age of 16. For My Travel Airways Flights – Children will be accepted only above the age of 16.

  • Children and travel (entry/exit to South Africa)

    As of October 1, 2014, parents travelling with children will be asked to produce the child’s unabridged (long form) birth certificate and a consent letter (if the child is travelling with only one parent). Other requirements may apply to unaccompanied children. Contact the High Commission of South Africa before travelling. Please consult the Government of Canada here for more information.

  • Travel to Venezuela

    As of March 6, 2015, Venezuela (VE) has imposed a visa requirement for all U.S. citizens traveling to VE. All customers in possession of a U.S. passport traveling to VE are required to obtain a visa for air travel to Venezuela, including those born in VE.

  • Travel to Cuba from USA

    If you are travelling from the U.S. to anywhere in Cuba, when completing your booking with Flight Network, you have agreed that you are travelling for one of the 12 permitted purposes. If you are not travelling for one of the 12 permitted purposes you will likely be denied entry to the country.


    12 permitted purposes include:

    - family visits
    – official business of the U.S. government, foreign governments, and certain intergovernmental organizations
    – journalistic activity
    – professional research and professional meetings
    – educational activities
    – religious activities
    – public performances, clinics, workshops, athletic and other competitions, and exhibitions
    – support for the Cuban people
    – humanitarian projects
    – activities of private foundations or research or educational institutes
    – exportation, importation, or transmission of information or information materials
    – certain authorized export transactions

  • Fees

    OB Ticketing Fees

    The Airline ticketing fees, also called OB Fees, are defined and collected by the validating Carrier and charged to the passenger when a ticket is issued in Australia (at first ticket issuance only). These fees can be imposed to cover charges for a specific Form of Payment (credit card) or for other ticketing services. Airline ticketing fees are non-refundable and are collected at time of ticket issuance automatically depending on the itinerary booked. You will see this as a separate additional charge on your statement which can not be determined in advance. As a result, we are unable to notify you the exact amount at time of purchase.

    Flight Network Booking Fees

    Flight Network will often times charge a booking fee on flights to a particular destination. This fee is lumped into the total cost of your booking. By agreeing to the total purchase price of the ticket, you have also agreed to the Flight Network booking fee. This fee is charged by Flight Network (not the airline) in CAD.

  • Advanced Seat Selection

    Some airlines will charge for advanced seat selection. Advanced seat selection is subject to change at any time and is fully controlled by the operating airline(s).

    Once you have purchased your ticket you can request a seat online directly through the airline’s website. Advance seat selection is available on some airlines and is subject to availability and the fare type booked. If you are unable to obtain free advanced seat selection online, the airlines do hold a percentage of seats until the day of departure for airport check-in. Customers with special needs should contact the operating airline directly for their seating needs.

We are required and would be pleased to answer any questions that you may have concerning the foregoing.

Use of Site

You may only use this site to make legitimate inquiries or registration and shall not use this site to make any speculative, false or fraudulent statement in anticipation of collection information not generally available to the travel trade.

Online Fare Reservations, Misprints, and Product Availability

In the event that more than one set of conditions apply to the same trip then the most restrictive conditions of both sets apply to the entire journey. While it is possible to make bookings electronically for some of the travel services, the act of reserving a product electronically does not imply a final confirmation or commitment by FlightNetwork® to actually deliver the product reserved at the prices indicated. FlightNetwork®, endeavors to provide current and accurate information on its website, however any misprints or errors may occur. Accordingly FlightNetwork®, reserves the right to change the prices, fees, charges regarding the goods and services available on its website at any time and from time to time without any notice or liability to the user or any other person. Also, FlightNetwork®, cannot guarantee that goods and services advertised on the website may be available when ordered or thereafter FlightNetwork® reserves the right at any time to reject, amend, cancel or terminate any order without prior notification. A final confirmation is only given by FlightNetwork® once the company has issued the airline tickets, a final invoice and delivered travel documents for the product reserved. Terms and conditions of the confirmation and sale will vary depending on the product reserved and are generally set out in the company’s website or other notices issued from time to time.

Privacy Policy

This Privacy Policy explains how we collect your personal information on our website, how we protect such information, and the choices you have concerning the use and disclosure of such information. Your privacy is important to FlightNetwork®. Please read the Policy below carefully.

At FlightNetwork®, providing a private and secure purchase environment is one of our top priorities. We want you to be as comfortable and at ease as possible when visiting our website. We are dedicated to protecting the privacy of those users who visit and browse our website.

Please remember that this Privacy Policy applies only to information collected by our website. We are not responsible for the privacy of any information you reveal or choose to post in any public forum or for the privacy practices of websites that are operated or owned by third parties.

  • the type of information we collect

    What is Personally Identifiable Information?

    Personally identifiable information (PII) is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person. . This includes information like your real name, e-mail address, mailing address, phone number, credit card number, or other information that you submit to us voluntarily. We will not collect any Personally Identifiable Information from you unless you voluntarily submit such information to us. Therefore, if you do not want us to obtain any Personally Identifiable Information about you, do not voluntarily submit such information to us.

    Use of Personally Identifiable Information

    FlightNetwork® takes your privacy seriously and will not share your Personally Identifiable information without your consent. If you choose to use one of the features below, your PII will be used as follows:

    Unless you give us permission to do so, FlightNetwork® will not sell, share, license, trade or rent your Personally Identifiable Information other than as specified under this Privacy Policy.

    You do not have to provide us with any Personally Identifiable Information to visit or browse our website. However, if you choose to withhold requested information, you may not be able to visit or view all sections of our website.

    Email and Other Voluntary Communications – You may also choose to communicate with FlightNetwork®.com through email, via our website, via telephone, in writing, or though any other means. We collect all information in these communications, and because such information may be Personally Identifiable Information, we will only use such information in accordance with this Privacy Policy.

    Automatic Collection of Non-Personally Identifiable Information

    When you visit or browse our website, we may also collect information that by itself cannot be used to identify or contact you (“Non-Personally Identifiable Information”). Non-Personally Identifiable Information may also include certain anonymous information about the type of browser you use, the server name and IP address through which you access the Internet (such as “sympatico.com” or “rogers.com”), the date and time you access our website, the pages you access while on our website, and the Internet address of the website, if any, from which you linked directly to our website. Non-Personally Identifiable Information is used to help us to understand the characteristics of people who visit our website and to improve and market our website in general. In the event that we link any Non-Personally Identifiable Information with Personally Identifiable Information, we will treat such information as Personally Identifiable Information and only use such information in accordance with this Privacy Policy.

    Information We Use

    FlightNetwork®.com may use the Personally Identifiable Information collected through our website primarily for such purposes as:
    providing services and support to users;
    improving our website, including tailoring it to users’ preferences;
    responding to users’ questions, inquiries, comments and instructions;
    maintaining the security and integrity of our systems
    In general, we use the Personally Identifiable Information collected on our website to enable you to make travel reservations and other travel related online purchases. When you make a reservation or purchase online with FlightNetwork®, we will share information about you and your purchase with the applicable travel suppliers. We will only provide the necessary information to ensure your travel arrangements are confirmed with these travel suppliers. The travel suppliers will use your credit-card information to process your ticket or reservation. We also use the Non-Personally Identifiable Information collected automatically by our servers internally primarily to help us administer and improve our website.

  • how we disclose the information we collect

    Disclosure of Information

    Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any information we gather from you on our website. Any and all the information collected on our website will be kept strictly confidential and will not be sold, shared, licensed, traded, rented, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not specifically consented to. If you have any questions, please feel free to contact our privacy officer at the telephone number or address set out below.

    Affiliates

    We may disclose Personally Identifiable Information about you to our Affiliates. For the purpose of this Privacy Policy, “Affiliates” means any person or entity which directly or indirectly controls, is controlled by or is under common control with FlightNetwork®, whether by ownership or otherwise. Any information relating to you that we provide to our Affiliates will be treated by those Affiliates in accordance with this Privacy Policy.

    Laws and Legal Rights

    We may also disclose your Personally Identifiable Information if we believe in good faith that we are required to do so in order to comply with any applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that providing such information is necessary to identify, contact or bring legal action against a third party who may be violating our terms & conditions, or to protect the safety and/or security of our users, our website and/or the general public.

    Third Parties Generally

    We may provide to third parties, information about you that may or may not not allow you to be identified or contacted, including where such information is combined with similar information of other users of our website. Third party vendors may have access to and may collect information needed to perform their functions and are not permitted to share or use the information for any other purpose. For instance, we may provide information to third parties regarding the number of unique users who visit our website, the demographic breakdown of the registered users of our website, the necessary data to complete a transactions (I.e. Local Hot Deals) or the activities that visitors to our website engage in while on our website. The third parties to which we may provide this information may include potential or actual commercial or deal partners such as Nimble Commerce and Travelzoo, sponsors, licensees, researchers and other similar parties.

    Third-Party Sites

    Remember, FlightNetwork® will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission.

    Outside Contractors

    We may employ independent contractors, vendors and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to our website. These Outside Contractors may sometimes have limited access to information collected on our website, including your Personally Identifiable Information, in the course of providing products or services to us. Access to your Personally Identifiable Information by these Outside Contractors is limited to the information reasonably necessary in order for the Outside Contractors to perform their limited function for us. We also require that these Outside Contractors (i) protect the privacy of your Personally Identifiable Information in a manner consistent with this Privacy Policy, and (ii) not use or disclose your Personally Identifiable Information for any purpose other than providing us with the products or services for which we contracted.

  • privacy policies related to technology

    Email Communications

    We want to make the experience for you as easy as possible when visiting our website. One of the ways that we do this is with communication through email. We believe our email messages will provide you with useful information about travel-related special offers available through our website. You always have the option to choose not to receive any of our email communications via an unsubscribe link in each and every mailing. This way you control the emails that you do and do not wish to receive from us. FlightNetwork® will only mail to those who have opted-in to be mailed to or those that have transacted with us using our website. If you have chosen to unsubscribe to our email mail list, we will cease all sends within 10 days of your original request. Please note that during this 10 day period you may or may not receive another email send from us. Once you have unsubscribed from any email send, FlightNetwork® must receive an explicit request from you to re-subscribe before we can send any future email communications to you. Each of FlightNetwork®’s email communications includes a relevant subject line, our full company name, our postal address, IATA number and an easy method of contacting us at any time.

    What kind of emails do we send?

    We send a variety of email communications to our customers.
    If you have recently searched for a flight to Hawaii, we may send an email related to that product you have searched, along with other products and services that we think may be of interest to you.
    If you complete a purchase with us, we will send you an email confirming that purchase and three days prior to your departure date we may send a re-confirmation email to recap your flight details which may or may not include alternate products pertaining to your travel destination or that we feel may be of interest.

    24 hours after you have returned from your trip we may send you a follow-up email asking you to complete a non-mandatory survey or provide feedback regarding your website or booking experience, which will help assist the company in making important website, call centre and customer service oriented decisions. This email may include travel products or services that we feel may be of interest to you.

    When subscribing to our ‘Top Travel Deals’ mailing list you will receive our weekly email Newsletter as well as updates on hot offers, web specials, seat sales, contests and new products and services. You may receive email communications 2-4 times weekly.

    When opting in to any of our email publications you may receive a welcome or thank you email from us confirming your participation. An example of this would include subscribing to our weekly Top Deals Newsletter.

    We may send you an email regarding any FlightNetwork® Price Drop Protection communication which may or may not include periodic updates on balances, new credits earned, expiration notices or travel products or services that we feel may be of interest to you.

    We also help to keep you informed about our travel related products by sending emails on your specific travel related interests. For example if you search for a flight to Vancouver, begin the booking process but do not complete your booking with us, we may send an email notice to serve as a reminder that you have recently began a booking on our website and that we can continue to help you complete it. We may also send an email offering a nearby Hotel or Car Rental to package with a flight that you may have already purchased. You may receive these types of email communications if (a) you are a My FlightNetwork® Account holder and abandon a search from our website (b) you click from any one of our FlightNetwork® emails, return back to our site and abandon a search or (c) you input your email address when attempting to confirm a booking and abandon
    All customers that complete a booking on the FlightNetwork® website will automatically have a My FlightNetwork® Account created. You will receive an email opt-in confirmation and once confirmed, an additional email welcoming you to the program outlining features and benefits. Upon registering, if you choose to opt-in to our Top Deals weekly publication you will also receive a welcome email indicating your subscription confirmation.

    If you are the Main Account holder of a My FlightNetwork® account you may receive an email on your birthday if the information is provided to FlightNetwork® at the time of registration or any time thereafter.

    If you have asked FlightNetwork® to ‘track a flight’ via the ‘track a flight’ link on the search results page, you will receive an email notification when your initial request is made. You also may receive an email notification if the price increases or decreases thereafter.

    Advertising within email communications

    We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content or services. No personally identifiable information is placed into these cookies. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, in hashed, non-human readable form. To opt-out of these cookies or learn more please go to http://www.networkadvertising.org/managing/opt_out.asp

    Additionally, emails we send may contain a bit of code known as a “web beacon.” This code allows us to understand the time and date of when a user has opened an email and when he/she has utilized a link within the email to visit a website. Our web beacons do not collect personally identifiable information. Users wishing to disable our web beacons should do so by turning images “off” in their email client (e.g., Outlook, Outlook Express). Please see your email client for more information.

    My FlightNetwork® Accounts

    When registered for a My FlightNetwork® Account you can:
    choose not to provide us with any or all of your personal travel information or preferences such as preferred seating, special meal requests and frequent flyer numbers. However, providing this information will assist in faster checkouts and may be required to take advantage of certain features offered through this program
    add personal travel information or preferences for friends of family and delete these travelers at any time.
    personally close your account online at any time.
    choose the email subscriptions that you want to receive from us. The option to unsubscribe to our commercial messages is available at any time.
    contact us via an Account Help link at any time with questions on your My FlightNetwork® Account.
    view current and past flight bookings made with us.
    view your past search history made on our website.
    update your email address, name and password at any time.
    Take advantage of Price Drop Protection on products to which it is offered.
    We reserve the right to send you other email communications that are service related and may include service-type information, administrative communications relating to your My FlightNetwork® Account or to the transactions you make on our website. These publications are not considered commercial and do not offer you the opportunity to opt-out or unsubscribe.

    Sale of Business

    We reserve the right to disclose and/or transfer information (including your Personally Identifiable Information) to a third party in the event of a proposed or actual sale, merger or other transfer of all or substantially all of the assets of FlightNetwork®, provided that the third party agrees to adhere to the terms of this Privacy Policy.

    Cookies

    Cookies are information stored on your computer. Cookies in some cases are used to track your movement for the sole purpose of remarketing based on your personal search preferences. We also use cookies throughout our site to (a) remember what cities and dates you previously searched for flight information to be able to better offer you a personalized on-site experience, and (b) automatically log you into your My FlightNetwork® account (c) tailor certain advertisements to your browser that we think may be of interest to you or (d) determine the popularity of certain content on our website.

    Although you do not have to accept cookies to use our website, you may not be able to use certain resources of our website if you choose not to accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar.

    We do not disclose any of your Personally Identifiable Information to our advertising partners through the use of cookies.

    Third-Party Sites

    Remember, FlightNetwork® will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission. Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of FlightNetwork®. In certain situations, you may link to another site within a FlightNetwork® frame that shows a FlightNetwork® URL. In these cases FlightNetwork® makes all reasonable efforts to confirm the security and privacy practices of these sites, but despite the FlightNetwork®.com frame and URL, each site is responsible for its own privacy practices.

  • Flight Network’s Accessible Service Policy

    Intent

    FlightNetwork.com strives at all times to provide goods and/or services in a way that respects the dignity and independence of persons with disabilities.

    This policy is available in alternate formats upon request.


    Practice

    Communication:

    FlightNetwork.com employees will communicate to persons with disabilities in ways that take into account their disability.

    Training:

    FlightNetwork.com will ensure that all employees who interact with our customers and other third parties receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided to our employees as part of orientation training for new employees and on a continuing basis as required, such as when changes are made to our Accessible Customer Service Policy.

    Training will include:

    • • A review of the purposes of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Accessibility Standards for Customer Service;
    • • Information about FlightNetwork.com’s policies, procedures and guidelines pertaining to the provision of FlightNetwork.com’s goods and/or services to customers with disabilities;
    • • How to interact and communicate with persons with various types of disabilities;
    • • What to do if a person with a disability is having difficulty in accessing goods, services or resources;
    • • How to interact with persons with disabilities who use assistive devices or require the assistance of a service animal or a support person;

    Assistive Devices:

    FlightNetwork.com is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and/or services.

    While FlightNetwork.com and its employees are committed to familiarizing themselves with the various assistive devices that may be used by customers, where an employee is not immediately able to service the customer via the assistive device he/she uses, that employee will immediately refer the matter to Victoria MacDonald, CHRO (Victoria.macdonald@flightnetwork.com), who will be vested with the responsibility to achieve the necessary customer service to that customer via that assistive device as quickly as reasonably possible.

    Use of Service Animals and Support Persons:

    FlightNetwork.com is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and/or services.

    Persons with disabilities may bring their service animal on the parts of our premises that are open to our customers or other third parties, and the animal is not otherwise excluded by law. FlightNetwork.com will ensure that all employees, including volunteers and third parties, dealing with customers are trained in how to interact with persons with disabilities who are accompanied by a service animal. It is the responsibility of the person with a service animal to control the animal at all times. In the event an employee is allergic to animals, alternative arrangements will be negotiated.

    Any person with a disability who is accompanied by a support person will be allowed to enter FilghtNetwork.com’s premises open to customers or other third parties with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the Company’s premises.

    Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.

    Notice of Temporary Disruptions:

    FlightNetwork.com will make reasonable effort to provide customers with notice in the event of a planned or unexpected disruption in the facilities or services normally used by persons with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or services, if available.

    This notice will be provided in accessible formats and will be displayed prominently on the company’s website.

    Feedback Process:

    FlightNetwork.com welcomes feedback, including feedback in the delivery of goods and/or services to persons with disabilities. Customers can submit feedback to Allison Eberle, Vice President Operations (allison.eberle@flightnetwork.com) . Customers can expect to hear back in 72 hours. Complaints will be addressed according to the Company’s regular complaint management procedures.

    Modifications to this or Other Policies:

    FlightNetwork.com is committed to developing customer service policies that respect and promote the dignity and independence of persons with disabilities. Therefore, no change will be made to this policy before considering the impact on persons with disabilities. Any Company policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.

    Questions about this Policy:

    This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about this policy please contact:

    Victoria MacDonald, CHRO
    Victoria.macdonald@flightnetwork.com

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement page, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. Please refer back to this Privacy Policy on a regular basis. By using our website, or any of our online products or services, you agree to the terms of this Privacy Policy.

How to Contact Us

If you have any questions about this Privacy Policy or feel that we are not abiding by the terms of our posted Privacy Policy, please contact our privacy officer
Toll Free: 1-877-496-4815 Local: 905-829-8699 Fax: 905 829 9102.

Contacting Office of the Privacy Commissioner of Canada

If you have any questions or concerns about the practice dealings of FlightNetwork®, we would encourage you to contact the Office of the Privacy Commissioner of Canada at the following address:

Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
K1A 1H3

Phone: (613) 995-8210
Toll-free: 1-800-282-1376
Fax: (613) 947-6850
www.privcom.gc.ca

UPDATED: July 17, 2014

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