Terms & Conditions

Terms & Conditions

By completing a transaction with FlightNetwork, you have agreed to the following Terms & Conditions listed below:

  • Baggage Terms

    Baggage Allowance and Restrictions:

    Baggage fees are not included in the cost of your trip. Baggage Allowance and Restrictions will apply to all airlines and are subject to change at any time. We recommend that you check with the airline you are traveling with to verify the specific Baggage restrictions. Contact Phone numbers for most Airlines are available by clicking here or you may visit the individual airline’s website for most up to date Baggage information by clicking on the airline logo below. Recently, luggage weight limitations have been further reduced and some airlines will charge fees for checked Baggage even when operating on a code share agreement. Air Canada 4 digit flight numbers going to/via USA or International destinations are code share flights & will be subject to the operating carrier’s baggage allowance and fees. Please check with the operating carrier for their Baggage guidelines. You will be charged additional fees each time you go over the size and/or weight allowances. Please note that fees for Baggage are paid for directly to the airline and can change at any time. Baggage fees are per person, per direction unless otherwise stated and are provided here as a guideline only. Some airlines that are known to charge for Baggage are United Airlines, American Airlines, US Airways, Continental Airlines and Alaska Airlines

    Domestic

    AIRLINES FEE CHART – Domestic and Transborder
    ***PLEASE CLICK THE AIRLINE LOGO TO SEE THE MOST UP TO DATE INFORMATION***
    Carrier 1st Checked Bag 2nd Checked Bag Currency Details
    aeromexico-logo No Fee $50 USD Weight :- Not Exceed 23 kg (50 lbs). Dimensions :- Not Exceed 158 cm (62 inc.)
    aircanada-logo No Fee $20 CAD/USD Canada to USA :- 1st Bag – $25 2nd Bag : – $35 Max. weight per bag 23kg (50lb) and no more than 158cm (62in) linear dimensions.
    airtran-logo $20 $25 USD Weight: 50 lbs. or less; Dimensions: 62 in. or smaller
    airnewzealand-logo No Fee No Fee CAD Weight :- Not Exceed 23 kg (50 lbs). Dimensions :- Not Exceed 158 cm (62 inc.)
    airpacific-logo No Fee No Fee CAD Weight :- Not Exceed 15 kg (33 lbs).
    airtransat-logo No Fee No Fee CAD Canada to South/Haithi/Florida – 20 kg (44 lb.) total EXCEPT: Toronto to and from Montego Bay: 23 kg (51 lb.) Montréal to and from Haiti : 50 kg (110 lb.) Canada to Greece, Italy, Turkey – 2nd Bag CAD$100 30 kg (66 lb.) Canada to Portugal : – @ 50 kilos Canada to UK & Ireland :- 2nd Bag CAD$100 Weight – 23kg. Canada to European Countries :- 2nd Bag CAD$100 Weight – 23kg. Dimensions – Length+width+height must not exceed 62 in (158 cm)
    alaska-logo $25 $25 USD Weight: 50 lbs or less dimensions up to 62 in. If travelling as a club99 member or higher classes of service, please contact the Airline directly as you may be subject to different rules/allowances. If travelling with 3+ bags additional fees will apply. Carry on: Max dimensions (10″H x 17″W x 24″L). Items exceeding free carry-on allowance – $25 per piece.
    americanairlines-logo $25 $35 CAD Brazil and Asia : – No Fee Within Canada :- One personal item: No charge (36 in/91 cm (total dimensions))
    austrian-logo No Fee $70 CAD/USD Weight – 23kg. Dimensions – Length+width+height must not exceed 62 in (158 cm)
    canjet-logo No Fee No Fee CAD Canada to and from South and the United States:- 44 lb (20 kg). Toronto to and from Montego Bay, Jamaica :- 51 lb (23 kg) if noted on ticket. weigh less than 70 lb (32 kg) Dimensions – length+width+height) must be less than 62 in (158 cm)
    delta-logo $25 $35 CAD/USD Weight – 50 lbs (23 kg) Dimensions – 62 inches (157 cm) length+width+height
    frontier-logo $20 $20 USD Weight – Not more than 50 pounds Dimensions – Do not exceed 62 linear inches (length + width + depth)
    hawaiian-logo No Fee No Fee USD To North America :- 1st Bag $25 and 2nd Bag $35 Weight :- Not Exceed 51-70 pounds (23-32 kg) Dimensions :- 63-80 linear inches (157-206 linear cm)
    acelandair-logo No Fee No Fee CAD/USD Weight – 23 kg Dimensions – 62 inches (158 cm) length+width+height
    jetblue-logo No Fee $50 CAD -
    porter-logo $25-$28.25 $35-$40.25 CAD Weight :- Not Exceed 23 kg (50 lbs). Dimensions :- Not Exceed 158 cm (62 inc.)
    southwest-logo No Fee up to 32kg More thane 32kg £6.00 per kilo No Fee up to 32kg More thane 32kg £6.00 per kilo GBP Weight :- Not Exceed 32 Kg.
    sunwing-logo No Fee $10 per kg Excess charges apply if 20kg weight limit is exceeded CAD Weight :- Not Exceed 32 Kg.
    united-logo $25 $35 USD Weight :- Not Exceed 50 pounds (23 kg). Dimensions :- Not Exceed 62 inches (157 cm).
    usairways-logo $25 $35 USD Weight :- Not Exceed 50 lbs. Dimensions :- Not Exceed 62 inches (157 cm).
    america-logo $25 $25 USD Weight :- Not Exceed 50 lbs. Dimensions :- Not Exceed 62 inches (157 cm).
    westjet-logo No Fee $20 CAD/USD Weight :- Not Exceed 50 lbs. Dimensions :- Not Exceed 62 inches (157 cm).

    International

    AIRLINES FEE CHART – International
    ***PLEASE CLICK THE AIRLINE LOGO TO SEE THE MOST UP TO DATE INFORMATION***
    Carrier 1st Checked Bag 2nd Checked Bag Currency Details
    aeromexico-logo No Fee $58 USD Central America :- 1st Bag NO FEE & 2nd Bag NO FEE Europa :- 1st Bag NO FEE (70 lbs/32 kg ea.) 2nd Bag :- $58 South America, Cuba, (Except Brasil) :- 1st Bag NO FEE & 2nd Bag NO FEE (50 lbs/23 kg ea.) Brasil :- 1st Bag NO FEE & 2nd Bag NO FEE (70 lbs/32 kg ea) Asia :- 1st Bag NO FEE & 2nd Bag NO FEE (50 lbs/23 kg ea) Weight :- Not Exceed 23 kg (50 lbs). Dimensions :- Not Exceed 158 cm (62 inc.)
    aircanada-logo No Fee $70 CAD/USD Mexico/Costa Rica/Caribbean/Bermuda/Puerto Rico/Haiti Jamaica :- 2nd Bag CAD/USD $20 To/from Japan or Brazil :- 2nd Bags free at all times. Between Santiago and Buenos Aires: 2nd Bag for $20 (per direction). Between Toronto and Santiago or Buenos Aires:- 2nd bag for $70 (per direction). To/from Venezuela:- 2nd bag fee of $70 (per direction). To/from Africa:- 2nd Bag is Free. To/From India, Qatar, Saudi Arabia, Turkey, United Arab Emirates : - Tickets issued on/after May 18, 2012: check 2 bags free. Tickets issued before May 18, 2012: check a 2nd bag for $70. To Europe :- 2nd bag for $70 CAD/USD (per direction). Max. weight per bag 23kg (50lb) and no more than 158cm (62in) linear dimensions. For Brazil only, maximum weight per piece is 32 kg (70 lb).
    airnewzealand-logo No Fee No Fee CAD Weight :- Not Exceed 23 kg (50 lbs). Dimensions :- Not Exceed 158 cm (62 inc.)
    airpacific-logo No Fee No Fee CAD Weight :- Not Exceed 23 kg (50 lbs). Dimensions :- Not Exceed 158 cm (62 inc.)
    airtransat-logo No Fee No Fee CAD Canada to South/Haithi/Florida – 20 kg (44 lb.) total EXCEPT: Toronto to and from Montego Bay: 23 kg (51 lb.) Montréal to and from Haiti : 50 kg (110 lb.) Canada to Greece, Italy, Turkey – 2nd Bag CAD$100 30 kg (66 lb.) Canada to Portugal : – @ 50 kilos Canada to UK & Ireland :- 2nd Bag CAD$100 Weight – 23kg. Canada to European Countries :- 2nd Bag CAD$100 Weight – 23kg. Dimensions – Length+width+height must not exceed 62 in (158 cm)
    airfrance-logo No Fee $100 EUR Between Europe & North Africa (Algeria, Morocco, Tunisia) or Israel :- 1st Bag NO FEE ; 2nd Bag for €55 Between Europe & USA or Canada :- 1st Bag NO FEE; 2nd Bag for USA – USD $70 & Canada – CAD $75 Between Europe & Middle East or Asia & India :- 1st Bag NO FEE; 2nd Bag for €75 Between Europe & Africa (Except Algeria, Morocco, Tunisia) :- 1st Bag NO FEE; 2nd Bag for USD $100 Between Europe & Mexico & South America :- 1st Bag NO FEE; 2nd Bag for USD $100 For Caribbean :- 1st Bag NO FEE; 2nd Bag for USD $100 Weight – 23kg. Dimensions – Length+width+height must not exceed 62 in (158 cm)
    alitalia-logo No Fee $100 EUR Within Italy :- 1st Bag NO FEE ; 2nd Bag for €55 From/to Europe, East Europe, North Africa :- 1st Bag NO FEE ; 2nd Bag for €55 From/to Middle East :- 1st Bag NO FEE ; 2nd Bag for €75 From/to Japan and China :- 1st Bag NO FEE ; 2nd Bag for €100 From Alitalia network (except Southern and Western Africa) to Canada and vv.:- 1st Bag NO FEE ; 2nd Bag for CAD $75 From Western Africa and Southern America to Canada and Argentina vv.:- 1st Bag NO FEE ; 2nd Bag NO FEE From/to Venezuela (except Western Africa :- 1st Bag NO FEE ; 2nd Bag €75 From Alitalia network to Brazil :- 1st Bag NO FEE ; 2nd Bag NO FEE Weight :- Not Exceed 23 kg (50 lbs). Dimensions :- Not Exceed 158 cm (62 inc.)
    americanairlines-logo No Fee $60 CAD Brazil and Asia : – NO FEE To Europe :- 2nd Bag for $60 To Mexico, Caribbean & C. America :- 2nd Bag for $40 To S. America :- 2nd Bag for $70
    austrian-logo No Fee $200 CAD/USD Adults & childern aged 2 Yrs & older (Except JAPAN) :- 1st Bag NO FEE; 2nd Bag CAD/USD $100 for Europe; 2nd Bag CAD/USD $200 for Intercontinental Adults & childern aged 2 Yrs & older For JAPAN :- 1st Bag NO FEE; 2nd Bag NO FEE Weight – 23kg. Dimensions – Length+width+height must not exceed 62 in (158 cm)
    ana-logo No Fee No Fee CAD Weight – 23kg. Dimensions – Length+width+height must not exceed 62 in (158 cm)
    british_airways-logo No Fee No Fee USD For All Destinations EXCEPT to/from Brazil, Ghana, Kenya and Nigeria and connecting journeys between India and USA/Bermuda/Canada. World Traveller Y class (full-fare Economy) & World Traveller Plus (Premium Economy):- 1st Bag NO FEE ; 2nd Bag NO FEE World Traveller Euro Traveller Domestic (Economy):- 1st Bag NO FEE; 2nd Bag USD $60. To/from Brazil, Ghana, Kenya and Nigeria, and connecting journeys between India and USA/Bermuda/Canada World Traveller Plus (Premium Economy) & World Traveller (Economy) ;- 1st Bag NO FEE ; 2nd Bag NO FEE Weight – 23kg (51lb). Dimensions – 90cm x 75cm x 43cm (35.5in x 29.5in x 16 in) including the handle, pockets and wheels.
    bmi-logo No Fee €12 per Kg EUR UK Domestic Flights (Inc. Ireland) :- 1st Bag NO FEE ; 2nd Bag €12 per kg Non-UK Domestic Flights :- 1st Bag NO FEE ; 2nd Bag NO FEE
    cathay-logo No Fee No Fee CAD For all countries except the Americas :- Weight 20kg (44lbs) For Central, North and South Americas :- Weight 23kg (50lbs) Dimensions of each piece must not exceed 158cm (62in)
    csa_czech-logo No Fee €60 EUR Weight :- Not Exceed 32 kg Dimensions :- Not Exceed 158 cm
    delta-logo $25 $75 CAD/USD To Caribbean & Bermuda (excluding Dominican Republic, Guyana, & Haiti) :- 2nd Bag for $40 To Central America, Mexico, Dominican Republic, Guyana, & Haiti :- 1st Bag NO FEE 2nd Bag for $40 To South America (excluding Brazil & Guyana) :- 1st Bag NO FEE 2nd Bag for $75 To Europe & North Africa :- 1st Bag NO FEE 2nd Bag for $70 To Asia & Oceania :- 1st Bag NO FEE 2nd Bag for $60 To Japan & philippines :- 1st Bag NO FEE & 2nd Bag :- NO FEE To Middle East, Southern Africa, India :- 1st Bag NO FEE 2nd Bag for $75 To Brazil :- 1st NO FEE (up to 32kg) 2nd NO FEE (up to 32kg) Weight – 50 lbs (23 kg) Dimensions – 62 inches (157 cm) length+width+height
    emirates-logo No Fee No Fee CAD Weight – 50 lbs (23 kg) Dimensions – 62 inches (157 cm) length+width+height
    etihad-logo No Fee No Fee* CAD Weight – 50 lbs (23 kg) Dimensions – 158 cm (for example, 50 x 70 by x 38)
    evaair-logo No Fee No Fee - Weight – 44 lbs (20 kg) for US/CANADA 23kg (50 lb.) Dimensions – 158 cm (for example, 50 x 70 by x 38)
    finnair-logo No Fee €80 EUR Weight – 50 lbs (23 kg) Dimensions – 158 cm (for example, 50 x 70 by x 38)
    frontier-logo $20 $20 USD Weight – Not more than 50 pounds Dimensions – Do not exceed 62 linear inches (length + width + depth)
    gulfair-logo No Fee No Fee CAD Weight :- Not Exceed 50 lbs. Dimensions :- Not Exceed 62 inches (157 cm).
    hawaiian-logo No Fee No Fee USD Weight :- Not Exceed 51-70 pounds (23-32 kg) Dimensions – 63-80 linear inches (157-206 linear cm)
    acelandair-logo No Fee €100 EUR ZONE 1 Flights within EUROPE :- 2nd Bag for €35 ZONE 2 Flights between ICELAND and the USA/CANADA :- 2nd Bag for €90 ZONE 3 Flights between EUROPE and the USA/CANADA :- 2nd Bag for €100 Weight – 23 kg Dimensions – 62 inches (158 cm) length+width+height
    jal-logo No Fee No Fee USD Weight must not be exceed 23 kg (50 lbs) Dimension not exceed 203 cm (80 in.)
    jet_airways-logo No Fee $50 CAD/USD Weight – Not more than 23 kg Dimensions – Do not exceed 158 cm or 62 linear inches (length + width + depth)
    kenya_airways-logo No Fee $50 CAD/USD To/From Europe :- 23kg Intra Africa/ Domestic Kenya :- 30kg Africa to middle east, Asia & Far East :- 40kg Dimestions :- Do not exceed 158 cm or 62 linear inches (length + width + depth)
    klm-logo No Fee No Fee USD Below fee is applicable if the standard allowance is only 1 piece To Zone 1 & 2 :- 2nd Bag for $55 Zone 3 :- 2nd Bag for $75 Zone 4 :- 2nd Bag for $100
    korean_air-logo No Fee $200 CAD Between Asia and America :- 2nd Bag for CAD200 Between Asia and Europe/Middle East/Africa/South West Pacific :- 2nd Bag for CAD130 Within Asia (Except itinerary between Korea and Japan/China/Hongkong/ Macao/Taiwan/Mongolia and/or between Asia and S.W Pacific) :- 2nd Bag for CAD100 Between Korea and Japan/China/Hongkong/Macao/Taiwan/Mongolia :- 2nd Bag for CAD70 Within America or Europe :- 2nd Bag for CAD75
    lan-logo No Fee No Fee CAD Weight – Not more than 23 kg Except Brazil Brazil Weight allowed is 32 kg (70 lb) Dimensions – Do not exceed 158 cm or 62 linear inches (length + width + depth)
    lufthansa-logo No Fee $50 CAD Weight – Not more than 23 kg Except Brazil Brazil Weight allowed is 32 kg (70 lb) Dimensions – Do not exceed 158 cm or 62 linear inches (length + width + depth)
    lot-logo No Fee $70 CAD For BEY/CAI/DAM :- 2nd Bag for CAD 50 Within Poland – domestic :- 2nd Bag for CAD 60
    qantas-logo No Fee $120 AUD Australia Domestic :- 2nd Bag for $30 International – between Australia and New Zealand, New Caledonia & Papua New Guinea :- 2nd Bag for $50 International – between Australia and all other countries excluding New Zealand, New Caledonia & Papua New Guinea :- 2nd bag for $120
    sunwing-logo No Fee $20 per kg Excess charges apply if 20kg weight limit is exceeded CAD International :- $20 per kg Excess charges apply if 20kg weight limit is exceeded. Europe (Amsterdam to Toronto) :- $20 per kg Excess charges apply if 25kg weight limit is exceeded. Weight :- Not Exceed 32 Kg.
    swiss-logo No Fee $70 CAD Between: Europe – USA, Canada or Mexico:- 2nd Bag CAD 70 Between: India – USA, Canada or Mexico :- 2nd Bag CAD 70 Between: Middle East* – USA, Canada or Mexico :- 2nd Bag CAD 70 Between: South Africa – USA, Canada or Mexico:- 2nd Bag CAD 70 Weight – Not more than 23 kg Except Brazil Brazil Weight allowed is 32 kg (70 lb) Dimensions – Do not exceed 158 cm or 62 linear inches (length + width + depth)
    united-logo $25 $70 USD Hawaii :- 1st Bag $25 & 2nd Bag $35 Caribbean :- 1st Bag $25 & 2nd Bag $40 Mexico and Central America :- 1st Bag NO FEE & 2nd Bag $40 Africa, Europe, India, the Middle East and South America† (except Brazil and Venezuela :- 1st Bag NO FEE & 2nd Bag $70 Asia (except Japan), Australia and New Zealand :- 1st Bag NO FEE & 2nd Bag $70 Japan :- 1st Bag NO FEE & 2nd Bag NO FEE Weight :- Not Exceed 50 pounds (23 kg). Dimensions :- Not Exceed 62 inches (157 cm).
    usairways-logo No Fee $70 USD Transatlantic :- 2nd Bag for $70 Brazil &Transpacific (except Hawaii) :- NO FEE Weight :- Not Exceed 50 lbs. Dimensions :- Not Exceed 62 inches (157 cm).
    america-logo No Fee $25 USD Weight :- Not Exceed 50 lbs. Dimensions :- Not Exceed 62 inches (157 cm).
    westjet-logo No Fee $20 CAD/USD Weight :- Not Exceed 50 lbs. Dimensions :- Not Exceed 62 inches (157 cm).

  • Check-In Terms

    Check-in / Boarding times:

    We recommend that passengers allow plenty of time to check-in and obtain their boarding pass for their scheduled flight. FlightNetwork® will not be responsible for those passengers who check-in past the airline cut off times. Failure to meet check-in times may result in denied boarding, the loss of your assigned seat selection, cancellation of your full booking and the entire fare paid being forfeited with no option of re booking. Please reconfirm check-in cut off times with the airline directly as the suggested timings are guidelines only and are subject to change without notice.

    Suggested Check in times :

    Within Canada – 60-90 minutes prior to departure

    To/From US – 90-120 minutes prior to departure

    To/From International – 180-210 minutes prior to departure

  • Credit Card Terms

    Credit Card:

    You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total.

    Appearance of charges on credit cards/Visa Debits:

    The amount displayed for an ‘Authorized Transaction’ may be different from what you actually paid, as some merchants require a temporary hold be placed on additional funds. This is a common practice for many other merchants such as: gas stations, restaurants and hotels. The correct amount will display when the transaction is shown as a ‘Posted Transaction’.

    A delay may occur between the time a transaction is settled and removed from Authorized Transactions, and when it appears in Posted Transactions.

    Some transactions may appear as both an Authorized and a Posted Transaction until settled.

    When applying a debit/visa card for payment, and in the event of a cancellation, your funds may be held up to 60days by your financial institution. We strongly recommend an alternative form of payment to avoid any inconveniences.

    If you are using a foreign or a third party credit card to make your booking, our Back Office Processing Department may contact you by email or telephone to collect more information. Since FlightNetwork is a Canadian company, passengers using foreign credit cards may be charged a foreign transaction fee and/or currency conversion fee from their financial institute. Also note, this foreign transaction fee and/or currency conversion fee can apply to Canadian credit card holders, if the booking is made with one of our suppliers based in the US or Europe. We do not take any responsibility for foreign transaction fee and/or currency conversion fee.

  • Confirmation Terms

    Confirmation:

    In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete and the fare is subject to change until a ticket is issued.

    FlightNetwork® is not accountable for any bookings that could not be processed due to inaccurate and/or incomplete credit card verification information, or due to other technical malfunction with internal or external pricing or booking systems, including errors by the airline or the airline reservations system, you will be notified by email of such issue(s).

    Flight Reconfirmation:

    Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route.

  • Changes (Cancellation, Name, Schedule) Terms

    Fares:

    Most fares are discounted fares which may have cancellation and change penalties. Many of our fares may allow changes by collecting applicable penalties and a fare difference. Most fares can be canceled for a refund or a future time limited travel credit by collecting the applicable penalties and fare differences.

    All cancellations must be made prior to the scheduled departure time of the first flight segment. Airport fees, where applicable, are not included and are subject to change without prior notice.

    All prices are in Canadian dollars unless otherwise stated. All prices displayed on our website are subject to change prior to ticket issuance. Increased change in pricing quoted at time of booking to time of ticket issuance shall entitle the customer to cancel the booking and obtain a full refund.

    Airline Schedule Changes:

    All affected schedule changes imposed by the Airlines will be notified by email. Any minor changes less than 30 minutes or with flight number changes will be automatically accepted on your behalf. Any changes 30 minutes to three hours prior or later from the original departure time(if it conflicts with another confirmed ticket itinerary schedule); passengers will be given an option to modify the flight times within 5 days of receiving the schedule change by email. This modification must be with the same carrier, in the same cabin for first available flight. These modifications can only be performed within the airline’s schedule change rebooking guidelines and cannot be guaranteed. Any voluntary changes are subject to the carrier’s normal change or cancellation penalties.

    If not acknowledged within 5 days from the receipt of the email communication, Flight Network will accept it on behalf of the passengers. We cannot guarantee that the airline will allow modification after the ticket has been reissued or revalidated by the airline.

    Any major schedule changes beyond three hours from the original departure times; we will send an email notification followed by a phone call to review the affected schedule change. Schedule changes delayed or advanced by 24 hours or more are subject to the next available flight or a full refund. We will not be responsible if the customer fails to enter the correct email and/or phone information at time of reservation.

    Package/Charter Schedule Changes:

    The Airline reserves the right to change flight times within the same day and to include a stop in the flight, not part of the original itinerary with no option for cancellation or compensation. Please read information below regarding the procedure for ANY CHARTER AIRLINE FLIGHT SCHEDULE CHANGE.

    Any flight that departs: 0-59 minutes earlier, no notification will be provided, please check with your local airport.

    If FlightNetwork® is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24 hours prior to departure and on the day of departure, it will be your responsibility to reconfirm all your flight details before departure. You should always be at the airport 3 hours prior to departure to ensure that you arrive on time for check-in and not miss your flight.

    No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements.

    Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Airline websites.

    You are encouraged to purchase the appropriate travel coverage. All purchases, once confirmed are 100% Non-Refundable/Non-Changeable.

    Cancellation / Changes:

    If you need to change or cancel your travel plans‚ it is your responsibility to notify us in writing of such a request. Notifying us is not enough in many cases as we have automated software to issue many of our tickets instantly. These tickets are discount tickets‚ which have restrictions on them and may be up to 100% non–refundable and non-changeable. Therefore you should assume all reservations are non-refundable the moment you make the booking. We charge a service fee for any changes or cancellations to fares. In addition to our charges‚ most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Furthermore‚ each ticket has a minimum and maximum stay validity period. Maximum stay can range from 30days to a maximum of 12months and minimum stay can range from 2 nights to 14 nights‚ depending on the itinerary and the type of ticket sold. Changes will not be permitted where the length of the ticket is less than the minimum stay or more than the maximum stay period. Also note‚ partially used tickets become 100% nonrefundable even if only one segment of the ticket is used.

    Name Changes / Corrections:

    If the tickets have been issued‚ please note name changes and corrections are not permitted. Once the tickets have been issued and if permitted by the airline‚ an additional fee will be assessed by FlightNetwork® and the airline directly.

    Customers who do not appear or ‘no show’ for their flight will forfeit the entire fare paid. If you arrive at the airport late or are denied boarding you will forfeit the entire fare paid.

  • Hotels Terms

    Hotels:

    Flightnetwork.com does not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated transaction taxes (e.g. sales and use‚ occupancy‚ room tax‚ excise tax‚ value added tax‚ etc) that Flightnetwork.com pays to the hotel supplier in connection with your hotel reservation. The Hotel suppliers remit applicable taxes to the applicable taxing jurisdictions. Flightnetwork.com does not act as a co-vendor with the supplier with whom we reserve your travel arrangements. Taxability and the appropriate tax rates vary greatly by location. The actual tax amounts paid to the hotel suppliers may vary from the tax recovery charge amounts‚ depending upon the rates‚ taxability‚ etc. in effect at the time of actual use of the hotel by our customers.

  • Insurance Terms

    Insurance:

    We strongly recommend travel insurance to cover you for cancellation, health, baggage and other losses including out-of-province health insurance, if applicable. For every sale, FlightNetwork® offers the option to purchase travel insurance to cover the customer against any unforeseen circumstances that may occur prior to, during or after your trip. There are different types of insurance packages available and the purchase of insurance is an optional decision to the customer.

    It is the customers’ responsibility to read and familiarize themselves with the travel insurance policy to understand what their purchased travel insurance covers and under what conditions. If the customer wants to make an insurance claim it is their responsibility to contact FlightNetwork® as soon as possible. Please contact us if you require more information regarding travel insurance.

  • Loyalty Programs & Gift Card Terms

    Frequent Flyer Programs:

    Almost all of our Airfares allow accumulation of frequent flyer miles. You enter your frequent flyer program and number in our booking process. Your frequent flyer information is sent to the airline once your ticket is issued.

    Gift Cards:

    Not applicable on Transat Holidays and Nolitours bookings. This is a limited time offer and may be withdrawn without prior notice.

  • Passports Terms

    Passports/Visas/Health Requirements:

    Prior to booking your trip, you should ensure that you meet the passport, visa, affidavit, health and other requirements of the countries you wish to visit and those that you transit (even if it is for a plane change).

    Canadian Citizens are required to present a current valid Canadian passport for entry or transit through most countries; otherwise , entry or transit may be denied. We remind you that living standards and practices at your travel destination and the conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada. Please consult the Country Travel Reports and Tourist Visa Requirements Page found on the website of Canada Foreign Affairs and International Trade Canada at:
    http://www.voyage.gc.ca/preparation_information/visas-eng.asp for all entry/exit requirements, travel tips and local health information.

    For Non-Residents of Canada or other nationalities please visit:

    http://www.qantas.com.au/info/flying/beforeYouTravel/visaHealth for additional information on individual entry/exit requirements. If you are not able to reference these sites please contact our call centre and we will be happy to respond to any questions you may have regarding individual travel documents and preparation.

    Please note that many countries require that your passport be valid for a period of (a minimum) six months beyond your return date (please see the chart below for easy reference). Obtaining passports and visas may require lengthy processing times and entry to another country may be refused even if your required information and travel documents are complete. We accept no responsibility if you should be denied boarding or deported for any reason including your age. You, the customer must be eighteen years of age (please note the restrictions below with respect to children travelling alone to Europe). If you are purchasing travel services for a customer that is not the age of majority in the applicable jurisdiction you must contact our call centre to arrange the purchase. Our contact details are available at Help Center

    For Travel to the following countries, Passports must be:

    (Please note these are guidelines only and the validity of each country is subject to change without notification. Please consult the Country Travel Reports and Tourist Visa Requirements Page found on the Canada Foreign Affairs and International Trade website for up to date information in regards to entry/exit requirements, travel tips and local health information.)

    Indian Passport Holders:

    Please ensure that you hold the proper documentation when your itinerary has a connection via USA. You MUST hold a ‘multiple-entry visa’. If proper documentation is not provided at the time of check-in, the airline reserves the right to deny boarding and the entire ticket cost will be forfeited.

    European Union Passports:

    Passengers travelling to Belgium, the Czech Republic, France, Germany, Greece, Italy, the Netherlands, Portugal, Spain and Switzerland require a passport that must be valid for at least three (3) months beyond the expected date of return. Passengers without valid travel documents will be refused boarding or entry into the destination country.

    Other countries have similar requirements. For all destinations, it is the responsibility of passengers to ensure that they possess the necessary travel documents.

    Entry Requirements For United States:

    The department of Homeland Security of the United States of America has introduced new laws effective January 23, 2007 governing the entry requirements to the United States by air. These new laws include mandatory passports for all travelers including Canadian and American citizens. Please ensure that your passport is valid for at least 6 months past your desired return date to ensure that there are not any delays in regards to US Immigration. Please take the time to review the website link for the Department of Homeland Security at: http://www.dhs.gov/crossing-us-borders For additional information on Canada – U.S. border regulations, please refer to the Canada Border Services Agency website at: http://www.cbsa-asfc.gc.ca/ If you have any questions about this, please do contact us and we will explain this further for you.

    For Travel to the following countries, Passports must be:

    Valid at least 1 month beyond your return date Valid at least 3 months beyond your return date Valid at least 6 months beyond your return date
    Cayman Islands Aruba Barbados
    Colombie Italy Belize
    Cuba Portugal Brazil
    Jamaica Spain Greece
    Mexico Costa Rica Haiti
    Trinidad & Tobago Germany Honduras
    UK France India
    USA   Israel
        Liberia
        Margarita Island
        Panama
        Saint Kitts and Nevis
        San Andres
        Turks and Caicos
        Venezuela
  • Unaccompanied Minors Terms

    Unaccompanied minors:

    It is the customer’s responsibility to read and familiarize themselves in regards to children travelling unaccompanied without an adult over the age of 18 years. Please verify the unaccompanied minor rules and restrictions with the operating airline(s) prior to confirming your booking online. The specific unaccompanied minor service requirements vary from one airline to another. If you fail to meet these requirements, children will be denied boarding and will forfeit the entire fare paid. Please note that flights booked may be code share with other airlines therefore the operating carrier’s rules and regulations will apply.

    FlightNetwork® will not be held responsible for any fees or passengers denied boarding due to the non compliance of the airlines rules and regulations regarding unaccompanied minors.

    Travelling to the UK via Air Transat (TS), Thomas Cook (TCX) and MY Travel Airways (MYT).

    Please note that the following restrictions have been put in place as of April 27, 2007 in regards to children travelling alone into Europe:

    For Air Transat Flights – Children will be accepted between the ages of 5 and 11 years of age For Thomas Cook Flights – Children will be accepted only above the age of 16. For My Travel Airways Flights – Children will be accepted only above the age of 16.

  • Lost Tickets Terms

    Lost Tickets:

    If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery.

  • Children and travel (entry/exit to South Africa)

    As of October 1, 2014, parents travelling with children will be asked to produce the child’s unabridged (long form) birth certificate and a consent letter (if the child is travelling with only one parent). Other requirements may apply to unaccompanied children. Contact the High Commission of South Africa before travelling. Please consult the Government of Canada here for more information.

We are required and would be pleased to answer any questions that you may have concerning the foregoing.

Use of Site

You may only use this site to make legitimate inquiries or registration and shall not use this site to make any speculative, false or fraudulent statement in anticipation of collection information not generally available to the travel trade.

Online Fare Reservations, Misprints, and Product Availability

In the event that more than one set of conditions apply to the same trip then the most restrictive conditions of both sets apply to the entire journey. While it is possible to make bookings electronically for some of the travel services, the act of reserving a product electronically does not imply a final confirmation or commitment by FlightNetwork® to actually deliver the product reserved at the prices indicated. FlightNetwork®, endeavors to provide current and accurate information on its website, however any misprints or errors may occur. Accordingly FlightNetwork®, reserves the right to change the prices, fees, charges regarding the goods and services available on its website at any time and from time to time without any notice or liability to the user or any other person. Also, FlightNetwork®, cannot guarantee that goods and services advertised on the website may be available when ordered or thereafter FlightNetwork® reserves the right at any time to reject, amend, cancel or terminate any order without prior notification. A final confirmation is only given by FlightNetwork® once the company has issued the airline tickets, a final invoice and delivered travel documents for the product reserved. Terms and conditions of the confirmation and sale will vary depending on the product reserved and are generally set out in the company’s website or other notices issued from time to time.