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Frequently Asked Questions

Price Drop Protection™ – General
  • What is Price Drop Protection™ ?

    Price Drop Protection™ is a revolutionary program exclusive only to FlightNetwork® that allows you to lock in savings if the price of your Flight‚ Hotel‚ Vacation or Flight & Hotel booking drops after you book. We believe that booking travel should be easy. It shouldn't leave you feeling anxious about whether or not you've booked at the right time to get the best deal. Whether you book months in advance or leave it to the last minute‚ you can book confidently knowing that you're covered by Price Drop Protection™.

  • What's important to know about Earning & Spending Price Drop Protection™ Dollars?

    The purpose of Price Drop Protection™ is to ensure that our valued customers always get the lowest prices from us. It is important to know a few key things.

    Earning Price Drops:

    General

    1. Price Drop Protection™ on Flights is applicable to new‚ confirmed bookings, made following the launch of the Price Drop Protection™ program‚ July 4 ‚ 2011.
    2. Price Drop Protection™ on Vacation Packages is applicable to new‚ confirmed bookings, made following the launch of the Price Drop Protection™ program‚ December 8 ‚ 2011.
    3. Price Drop Protection™ on Hotels is applicable to new‚ confirmed bookings, made following the launch of the Price Drop Protection™ program‚ December 8 ‚ 2011.
    4. Price Drop Protection™ on Flights & Hotels is applicable to new‚ confirmed bookings, made following the launch of the Price Drop Protection™ program‚ November 5 ‚ 2012.
    5. Participants must hold‚ and be signed into‚ a valid My FlightNetwork® Account at the time of booking for any Flight‚ Hotel‚ Vacation Package or Flight & Hotel to become eligible for Price Drop Protection™ savings.
    6. Price Drop Protection™ Dollars are only awarded to travelers and are traveler specific. Account holders can only earn Price Drop Protection™ Dollars if they are a traveler on the booking.
    7. Price Drop Protection™ Dollars expire 365 days from the date that they are awarded to your My FlightNetwork® Account.
    8. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and the exact number of seats is available. For flights this means the travel supplier‚ airline‚ flight numbers‚ flight times‚ departure and destination cities all must be identical to the original flight purchased. For vacations this means the departure dates‚ flight times‚ airline carrier‚ flight number‚ tour operator supplier‚ resort/hotel and room type‚ meal plan type and applicable restrictions and/or conditions must be identical to the original vacation package purchased. For hotels this means the hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original hotel booking purchased. For Flights & Hotels this means‚ the travel supplier‚ airline‚ flight numbers‚ flight times‚ departure and destination cities‚ the hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original booking purchased.
    9. My FlightNetwork® Account holders whom have grabbed a Price Drop Protection™ deal for the travellers on their booking will control the spending of Price Drop Protection™ Dollars for all travellers. If any travellers are split off of an original account and transferred to a valid My FlightNetwork® Account of their own‚ (by way of email request via My FlightNetwork®)‚ Price Drop Protection™ Dollars accumulated will transfer over and no longer reside under the original account holders My FlightNetwork® Account.
    10. To qualify for a claim‚ Flight‚ Hotel‚ Vacation and Flight & Hotel bookings must be confirmed and paid in full. Bookings held on option‚ or involuntary cancellations performed by the Airline or Tour Operator are not eligible for Price Drop Protection™.
    11. If a Flight‚ Hotel‚ Vacation or Flight & Hotel booking has been changed‚ we will validate any Price Drops based on the new itinerary

    Flights

    1. Price Drop Protection™ on Flights is applicable to new‚ confirmed bookings only made following the launch of the Price Drop Protection™ program‚ July 4‚ 2011.
    2. Price Drop Protection™ is available on all economy class flights. Business class or first class flights are not eligible.
    3. Price Drop Protection™ is available on one-way‚ round-trip and multi-city itineraries.
    4. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and the exact number of seats is available. For flights this means the travel supplier‚ airline‚ flight numbers‚ flight times‚ departure and destination cities all must be identical to the original flight purchased.
    5. Price Drop Protection™ on flights is unlimited.
      I.e. Base purchase price $500 (before taxes)‚ Price Drops to $250 (before taxes). Grab that deal and get $250 Price Drop Protection™ Dollars per person to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.
    6. Price Drop Protection™ is eligible for Flights made both online at www.flightnetwork®.com and offline via the FlightNetwork® Call Center. A FlightNetwork® agent will notify you if the Flight you are booking is not Price Drop Protection™ eligible.
    7. The process for earning a Price Drop Deal on a Flight can only be done by the customer ONLINE via My FlightNetwork®.
    8. Price Drops for Flights are based on a decrease in the base fare only. If the taxes drop‚ it is not considered a Price Drop and a credit will not be awarded to you. Price Drops can be grabbed up until the time your flight departs.
    9. Price Drop Protection™ Dollars expire 365 days from the date that they are awarded to your My FlightNetwork® Account.
    10. Infants are eligible to earn Price Drop Protection™ Dollars on Flights only if they have paid a base fare.

    Vacations

    1. Price Drop Protection™ on Vacation is applicable to new‚ confirmed bookings only made following the launch of the Price Drop Protection™ program‚ December 8‚ 2011.
    2. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and the exact number of seats is available. For vacations this means the departure dates‚ flight times‚ airline carrier‚ flight number‚ tour operator supplier‚ resort/hotel, room type‚ meal plan type and applicable restrictions and/or conditions must be identical to the original vacation package purchased.
    3. Price Drop Protection™ on Vacation Packages is unlimited. Price Drops on Vacation Packages cannot be claimed within 31 days prior to departure.
      I.e. Total Purchase price $800 (including taxes)‚ Price Drops to $600 (including taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per adult to spend on any new Flight‚ Hotel, Vacation Package, Flight & Hotel or Insurance bookings
    4. Price Drop Protection™ is eligible for Vacation Packages made both online at www.flightnetwork®.com and offline via the FlightNetwork® Call Center. A FlightNetwork® agent will notify you if the Vacation Package you are booking is not Price Drop Protection™ eligible.
    5. The process for selecting a Price Drop for a Vacation Package and for applying Price Drop Protection™ Dollars towards purchases can only be done by a Participant online through the Participant's My FlightNetwork® Account.
    6. Price Drops for Vacations are based on a decrease in the total adult fare. If the base fare or the taxes drop‚ it is considered a Price Drop‚ once verified and you will receive your credit. Price Drops on Vacation packages cannot be claimed within 31 days prior to departure.
    7. Price Drops on Vacation packages cannot be claimed for prices that incorporate children base fares‚ children taxes‚ or any additional options purchased at the time of booking;
    8. Price Drop Protection™ Dollars expire 365 days from the date that they are awarded to your My FlightNetwork® Account.

    Hotels

    1. Price Drop Protection™ on Hotels is applicable to new‚ confirmed bookings only made following the launch of the Price Drop Protection™ program‚ December 8‚ 2011.
    2. Price Drop Protection™ is available on all hotels‚ bookable online on FlightNetwork®.com;
    3. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and is available. For hotels this means the hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original hotel booking purchased.
    4. The Price Drop Protection™ Dollars which may be obtained by selecting a Price Drop on Hotels is unlimited. For example‚ if the total base price (before taxes) was $500 (before taxes) and the total base price drops to $400 (before taxes)‚ a Participant can select the Price Drop in the manner outlined in these Terms and Conditions and obtain $100 Price Drop Protection™ Dollars which can be applied towards the purchase price of any new flights‚ hotels‚ vacation packages, flight & hotel or insurance booking.
    5. The process for selecting a Price Drop for a Hotel and for applying Price Drop Protection™ Dollars towards purchases can only be done by a Participant online through the Participant's My FlightNetwork® Account;
    6. The amount of a Price Drop on a hotel is based on the decrease in the total base price only (before taxes). A decrease in any tax‚ fee or surcharge applicable to any hotel sold through FlightNetwork® is not a Price Drop and Price Drop Protection™ Dollars cannot be obtained on account of any decrease in taxes‚ fees or surcharges;
    7. If a hotel booking is changed‚ FlightNetwork® will review and validate any Price Drops which have been selected on the basis of the new itinerary;
    8. For hotel bookings‚ Price Drop checks can only be performed prior to the check-in date. Once a Participant's check-in date has arrived‚ a Participant is no longer eligible for Price Drop Protection™;
    9. For Hotels‚ Price Drop Protection™ Dollars are awarded to the First Named Traveller and not the Primary My FlightNetwork® Account holder;
    10. Price Drop Protection™ Dollars are only applicable per room‚ multiple Price Drop Protection™ Dollars are not permitted in the same reservation;
    11. Price Drop Protection™ Dollars expire 365 days from the date that they are awarded to your My FlightNetwork® Account.

    Flight & Hotel

    1. Price Drop Protection™ on Flight & Hotel is applicable to new‚ confirmed bookings only made following the launch of the Price Drop Protection™ program‚ November 5‚ 2012.
    2. Price Drop Protection™ is available on all Flight & Hotel bookings with economy class flights. Flight & Hotel bookings with business class or first class flights are not eligible.
    3. Price Drop Protection™ is available on one-way‚ and round-trip itineraries.
    4. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and the exact number of seats is available. For flights & hotels this means‚ the travel supplier‚ airline‚ flight numbers‚ flight times‚ departure and destination cities‚ the hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original booking purchased.
    5. Price Drop Protection™ on Flight & Hotel bookings is unlimited and you can grab a deal up until the time your flight departs.
      I.e. The total base price is $1800 (before taxes) (with 4 passengers) and the total base price drops to $700 (before taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per person to spend on future Flight‚ Hotel‚ Vacation‚ Flight & Hotel or Insurance bookings.
    6. Price Drop Protection™ is eligible for Flight & Hotels bookings made both online at www.flightnetwork.com and offline via the FlightNetwork® Call Center. A FlightNetwork® agent will notify you if the Flight & Hotel you are booking is not Price Drop Protection™ eligible.
    7. The process for earning a Price Drop Deal on a Flight & Hotel can only be done by the customer ONLINE via My FlightNetwork®.
    8. Price Drops for Flights & Hotels are based on a decrease in the total base fare (before taxes) for both products (flight & hotel) combined only. If the taxes drop‚ it is not considered a Price Drop and a credit will not be awarded to you. Price Drops can be grabbed up until the time your flight departs.
    9. Price Drop Protection™ Dollars expire 12 months from the date that they are awarded to your My FlightNetwork® Account.
    10. Infants are eligible to earn Price Drop Protection™ Dollars on Flight & Hotels only if they have paid a base fare on the flight.
    11. If any portion of the Flight & Hotel booking is cancelled‚ Flight or Hotel‚ the booking is no longer eligible for Price Drop Protection™
    12. Price Drops are only applied when both products (flight & hotel) are purchased together and the exact same itinerary has been found at a lower price. Flight & Hotel bookings cannot be split and combined later.

    Spending Price Drops:

    1. You must be signed in to a My FlightNetwork® Account at the time of redemption in order to apply any available Price Drop Protection™ Dollars to a new Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance booking. This process can only be done by the customer ONLINE via My FlightNetwork®.
    2. Price Drop Protection™ Dollars can be applied towards a Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance base prices only
    3. Price Drop Protection™ Dollars cannot be applied towards taxes‚ fees or surcharges
    4. Price Drop Protection™ Dollars cannot be applied in conjunction with coupon codes.
    5. Price Drop Protection™ Dollars cannot be applied in conjunction with Price Match Guarantee.
    6. Price Drop Protection™ Dollars cannot be transferred‚ shared or pooled between travellers.
  • What travel products are eligible for Price Drop Protection™ ?

    All economy class Flights Bookings are Price Drop Protected (One-way‚ multi-city‚ round-trip)‚ all Hotel Bookings‚ all Vacation Packages‚ and all Flight & Hotel (with economy class air) bookable on FlightNetwork®.com are Price Drop Protected (any occupancy).

    We protect the following travel products for the following amounts:

    When you book any Flight your Price Drop Protection™ is unlimited and you can grab a deal up until the time your flight departs.

    I.e. Base purchase price $500 per person (before taxes)‚ price drops to $300 per person (before taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per person to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.

    When you book any Vacation Package your Price Drop Protection™ is unlimited. Price Drops on Vacation packages cannot be claimed within 31 days prior to departure.

    I.e. The total purchase price was $800 per adult (Base + Taxes)‚ and the total purchase price per adult drops to $600 (including taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per adult to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.

    When you book any Hotel your Price Drop Protection™ is unlimited and you can grab a deal up until the check-in date.

    I.e. The total base purchase price was $500 (before taxes) and the total base price drops to $400 (before taxes). Grab that deal and the first named traveller gets $100 Price Drop Protection™ Dollars to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.

    When you book any Flight & Hotel your Price Drop Protection™ is unlimited and you can grab a deal up until the check-in date.

    I.e. The total base purchase price is $1800 (with 4 travelers)‚ and the total base purchase price drops to $700 (before taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per person to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.

  • How do I know how many Price Drop Protection™ Dollars I have?

    Just sign into your My FlightNetwork® Account. We'll show you the number of Price Drop Protection™ Dollars that you and your travellers have to spend in the top right hand corner.

  • How do I check Price Drop Protection™ balances for my family & friends?

    When you book a Flight‚ Hotel‚ Vacation Package or Flight & Hotel Booking for you and additional travellers you're all eligible for Price Drop Protection™. Because you've booked for your travellers‚ you can also earn them Price Drop savings. All travellers will be set up individually under your My FlightNetwork® Account. Any balances will appear under Manage My Profile in your My FlightNetwork® Account. Spend Price Drop Protection™ Dollars immediately on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings for you and your travellers. For Hotel Bookings the First Named Traveller is the only person that will receive Price Drop Protection™ Dollars if the price of the Hotel Booking drops. For Flight & Hotel bookings‚ the total price drop (before taxes) with be divided equally among all travellers on the booking.

  • Do my Price Drop Protection™ Dollars expire?

    Yes‚ Price Drop Protection™ Dollars expire 365 days (1 year) from the time you earn them.

  • How do I know when my Price Drop Protection™ Dollars expire?

    As soon as Price Drop Protection™ Dollars are earned and have been added to your My FlightNetwork® Account‚ you will see the expiration date under Manage My Profile. You can view your Price Drop Protection™ Transaction History in your My FlightNetwork® Account at any time under the Price Drop Protection™ tab by clicking on My Transactions. In addition‚ we will also send a Transaction Balance statement to all My FlightNetwork® Account Holders at the end of every month which will include your expiration dates as well as an email notification 30 days prior to the expiration of your PDP Dollars.

  • How do I check My Price Drop Protection™ balance?

    If your Flight‚ Hotel, Vacation Package or Flight & Hotel Booking is eligible for Price Drop Protection™‚ any Price Drop Dollars earned will be added to your My FlightNetwork® Account immediately. You can spend your Price Drop Dollars right away on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings. You can see details of your earnings under the Price Drop Protection™ tab by clicking on My Transactions in your My FlightNetwork® Account.

  • When are my Price Drop Protection™ Dollars deducted from My FlightNetwork® Account?

    If you have spent your Price Drop Protection™ Dollars on a new Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel Booking or Insurance booking they will be deducted from your My FlightNetwork® Account immediately. You can see the details of your spending under the Price Drop Protection™ tab. Click on My Transactions.

  • What if I've received my Price Drop Protection™ Dollars but my flight‚ hotel or vacation package or flight & hotel booking price drops again?

    You can check for Price Drops as many times as you like but‚ you can only grab a Price Drop deal ONCE.

  • Can I apply my Price Drop Protection™ Dollars to taxes‚ fees or penalties?

    No. Price Drop Protection™ Dollars cannot be applied towards taxes‚ fees or surcharges‚ only to the base ticket price.

  • Where can I find the Terms & Conditions of the Price Drop Protection™ Program?

    Terms & Conditions for Price Drop Protection™ can be found here.

  • What does PDP mean?

    If you see this image next to your Flight‚ Hotel‚ Vacation Package or Flight & Hotel Booking this means that what you're about to purchase offers Unlimited Price Drop Protection™.

    We protect the following travel products for the following amounts:

    When you book any Flight your Price Drop Protection™ is unlimited and you can grab a deal up until the time your flight departs.

    I.e. Base purchase price $500 per person (before taxes)‚ price drops to $300 per person (before taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per person to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.

    When you book any Vacation Package your Price Drop Protection™ is unlimited. Price Drops on Vacation packages cannot be claimed within 31 days prior to departure.

    I.e. The total purchase price was $800 per adult (Base + Taxes)‚ and the total purchase price per adult drops to $600 (including taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per adult to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.

    When you book any Hotel your Price Drop Protection™ is unlimited and you can grab a deal up until the check-in date.

    I.e. The total base purchase price was $500 (before taxes) and the total base price drops to $400 (before taxes). Grab that deal and the lead traveller gets $100 Price Drop Protection™ Dollars to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.

    When you book any Flight & Hotel your Price Drop Protection™ is unlimited and you can grab a deal up until the check-in date.

    I.e. The total base purchase price is $1800 (with 4 travelers)‚ and the total base purchase price drops to $700 (before taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per person to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.

  • I've checked for Price Drops on my booking several times and the price isn't going down? Will it ever drop?

    FlightNetwork® cannot predict if the base price of a Flight‚ Hotel, Vacation Package or Flight & Hotel will drop which is why we've created the Price Drop Protection™ program. Because inventory and pricing are controlled by the Airlines and Tour Operators‚ it is up to them when and if a price drop will occur. FlightNetwork® has no advance notice of when these drops will happen.

    If the price of your Flight‚ Hotel‚ Vacation Package or Flight & Hotel hasn't changed or has gone up‚ check again at a later time.

    REMEMBER: You can check for Price Drops as many times as you like but you can only grab a Price Drop deal ONCE.

  • I saw a Price Drop on my booking but didn't grab the deal. I just checked again and it's gone up? Can you honour the earlier price?

    No. Because inventory and pricing are controlled by the Airlines and Tour Operators‚ it is up to them when and if a price drop will occur. FlightNetwork® has no advance notice of when these drops will happen and prices can go up or down at any time.

    If you see a great deal‚ don't wait... grab it!

  • I have a coupon code. Can I use this in conjunction with my Price Drop Protection™ Dollars?

    No. A coupon code cannot be applied in conjunction with Price Drop Protection™ Dollars when redeeming for Flight‚ Hotel‚ Vacation Packages or Flight & Hotel bookings.

  • Can a price match guarantee be applied in conjunction with my Price Drop Protection™ Dollars?

    No. A price match guarantee cannot be applied in conjunction with Price Drop Protection™ Dollars when redeeming for both Flight‚ Hotel‚ Vacation Packages and Flight & Hotel bookings.

  • I just made a booking with FlightNetwork®. All travellers on my booking are now under My FlightNetwork® Account. Is that normal?

    Yes‚ it's normal. Because the original Flight‚ Hotel‚ Vacation Package or Flight & Hotel booking was made under your My FlightNetwork® Account‚ you now control both the earning and spending of any Price Drops for your sub-travellers.

    If you have grabbed a deal‚ you are grabbing that deal for yourself as well as any travellers in your account on the same booking. You also now control their Price Drop Protection™ Dollars and only you can spend it for them.

    If you don't want to be in charge of spending Price Drop Protection™ Dollars for them‚ travellers can also be split off of your My FlightNetwork® Account onto an existing My FlightNetwork® Account.

    See question "How do I split family & friends off of My FlightNetwork® Account?"

  • I've made a booking and received Price Drop Protection™ Dollars for my family & friends. How do they spend them?

    You can spend Price Drop Protection™ Dollars for you and your family & friends. Just sign into your My FlightNetwork® Account before you make your booking and select the travellers that are redeeming from the payment page.

    You can also split family & friends off of your account if they have their own My FlightNetwork® Account.

    Here's what you would do:

    Step 1: Sign into your My FlightNetwork® Account
    Step 2: Go to Manage My Profile
    Step 3: Click "edit" beside the traveller that you wish to split off
    Step 4: At the bottom of the travellers page click the link that says "Email us to transfer a sub-traveller and their Rewards to their own My FlightNetwork® Account".

    In the email‚ send us the travellers first and last name and the email address used to sign into their existing My FlightNetwork® Account.

    Step 5: We'll verify the details provided and complete the transfer
    Step 6: The recipient will receive their accumulated Rewards in their My FlightNetwork® Account.

    If you have any questions on transferring Price Drop Protection™ Dollars‚ please contact us at 1-877-496-4813.

  • I've made a Price Drop Protected booking for myself and my friends. If I delete them as sub-travellers from My FlightNetwork® Account can I still get Price Drop Protection™ for myself?

    Yes. For example‚ if you've purchased a Price Drop Protected Flight‚ Vacation Package or Flight & Hotel Booking for yourself and 2 friends under your My FlightNetwork® Account‚ and you delete those 2 friends‚ you can still receive Price Drop Protection™ for yourself however‚ the Price Drop check will be based on the original number of passengers (3) on the booking and only the remaining travellers will be able to earn their individual Price Drop Protection™ Dollars. For hotels‚ you can still receive Price Drop Protection™ Dollars for yourself‚ as long as you are the First Named traveler on the booking.

    See question‚ "How do I split family & friends off of My FlightNetwork® Account?"

  • I've made a Price Drop Protected booking for myself and my friend. If my friend cancels/changes his/her portion of the booking‚ can I still get Price Drop Protection™ for myself?

    Yes. For example‚ if you've purchased a Price Drop Protected Flight‚ Vacation Package‚ or Flight & Hotel Booking for you and a friend under your My FlightNetwork® Account‚ and your friend cancels his/her booking you can still receive Price Drop Protection™ for yourself. The Price Drop check will be based on the new number of passengers (1) on the booking and only you will be able to earn Price Drop Protection™ Dollars. For hotels‚ you can still receive Price Drop Protection™ Dollars for yourself‚ as long as you are the First Named traveler on the booking.

    See question‚ "How do I split family & friends off of My FlightNetwork® Account?"

  • Why can't the FlightNetwork® Call Center assist me with earning or spending My Price Drop Protection™ Dollars?

    This is a requirement of the Price Drop Protection™ Program. FlightNetwork® can however assist you with making a booking for any Flight‚ Hotel‚ Vacation Package or Flight & Hotel Booking that is Price Drop Protected.

    FlightNetwork® cannot earn or spend your Price Drop Protection™ Dollars for you. The Price Drop Protection™ program requires you to complete these 2 transactions ONLINE via My FlightNetwork®.

    If you need assistance completing a booking where Price Drops are applied‚ please contact us toll free at 1-877-496-4813 or locally at 905-829-8699 and we can certainly guide you through the process.

  • Do I have to report my Price Drop Protection™ Dollars as extra income to the government?

    Each participant of the Price Drop Protection™ program is responsible to report their own earning income from all sources to the required government bodies. FlightNetwork® will assume no responsibility for personal assessments with regards to a customer's participation in the FlightNetwork® Price Drop Protection™ Program.

  • I have $200 Price Drop Protection™ Dollars in My FlightNetwork® Account but they're for my friends & family. Can I spend them if they're under My Account?

    No. Price Drop Protection™ Dollars can only be spent by the named traveller who has accumulated them. They cannot be transferred‚ shared or pooled.

Price Drop Protection™ – Flights
  • How does Price Drop Protection™ work for Flight bookings?

    It's simple. Just 6 easy steps.

    Step 1. Sign up for My FlightNetwork® or Sign in if you're already registered.
    Step 2. Book any Flight. They're all Price Drop Protected. (base fare before taxes)
    Step 3. Check your booking for Price Drops online (under My Trips in your my FlightNetwork® Account) as many times as you like.
    Step 4. If the Price Drops‚ grab the deal! You can only grab it ONCE.
    Step 5. Instantly earn Price Drops to your My FlightNetwork® Account.
    Step 6. Use your Price Drop Protection™ Dollars towards your next Flight‚ Hotel‚ Vacation‚ Flight & Hotel or Insurance booking with us.

  • What is considered a Domestic flight?

    A Domestic flight is:

    Book from anywhere in Canada to anywhere in Canada

  • What is considered an International flight?
    An International flight is:

    (a) When you're booking from Canada to anywhere outside of North America
    (b) You're booking from the United States and traveling from anywhere in Canada to anywhere outside of North America
    (c) You're booking from anywhere outside of North America and traveling from anywhere in Canada to anywhere outside of North America
  • What is considered a Trans-border flight?

    A Trans-border flight is:

    (a) When you're booking from Canada to anywhere in the United States
    (b) You're booking from the United States and traveling from anywhere in Canada to anywhere in the United States
    (c) You're booking from anywhere outside of North America and traveling from anywhere in Canada to anywhere in the United States

  • What is the difference between Chartered and Scheduled Air and how does this apply to Price Drop Protection™?

    Charter fares are purchased in bulk by tour operators and are offered as discounted flights that do not permit changes or cancellations. Scheduled fares are flights priced and scheduled directly by the airline and are not contracted by tour operators or other 3rd party entities. Price Drop Protection™ is specific to the fare type‚ meaning that a Price Drop check will compare the airline‚ flight and base price of the booked charter fare to a current charter fare using the same airline and flights.

  • How do I view My Past Flight Bookings in My FlightNetwork® Account?

    To view past Flight bookings made with FlightNetwork® see My Trips in your My FlightNetwork® Account.

    IMPORTANT: If you were not logged into My FlightNetwork® when you made your booking‚ your flight will not appear under My Trips nor will your flight be eligible for Price Drop Protection™.

    If you do not see your booking in your My FlightNetwork® account please call us toll free at 1-877-496-4813 or locally at 905-829-8699.

    See question "What's important to know about Earning & Spending Price Drop Protection™ Dollars?"

  • Does it need to be the exact same flight itinerary to receive a Price Drop Protection™ credit?

    Yes. Based on the original booking‚ Price Drops will only occur when an identical flight itinerary can be found and the exact number of seats is available on www.flightnetwork®.com.

    Travel supplier‚ Airline‚ flight numbers‚ flight times‚ departure and destination cities all must be identical to the original flight purchased.

  • How do I check for Price Drops on my Flight?

    To check for Price Drops on your flight see My Trips in your My FlightNetwork® Account.

    You will see Check for Price Drop Savings next to all flights that are eligible for Price Drop Protection™.

    Click on this button to check to see if the base price of the flight has dropped. If it has‚ grab the deal. You'll get the savings instantly to your My FlightNetwork® Account. If the price hasn't changed or has gone up‚ check again at a later time.

    REMEMBER: You can check for Price Drops as many times as you like but you can only grab a Price Drop deal ONCE and the process for earning a Price Drop Deal can only be done by the customer ONLINE via My FlightNetwork®.

  • I´m traveling tomorrow and the price of my Flight has dropped. Can I grab the deal?

    Yes. Price Drops on Flights can be grabbed up until the time that you depart.

  • I just made a Flight booking with FlightNetwork® that was Price Drop Protected but I wasn't signed into My FlightNetwork® Account. How do I get my Price Drop Protection™ savings if the price goes down?

    When booking your Flight online with FlightNetwork® you must be logged into your My FlightNetwork® Account for the booking to transfer into My Trips. If you are not logged in‚ the booking will not transfer and you will lose out on the opportunity to check for Price Drops. If you've made your booking but we're not signed into your account we are able to transfer your booking over. To do this‚ please contact us at 1-877-496-4813.

  • I booked a Price Drop Protected Flight with your Call Centre but I don't see my booking in My FlightNetwork® Account?

    Flight bookings that are made over the telephone‚ also referred to as "offline" bookings‚ do qualify for Price Drop Protection™ however‚ bookings made offline "manually" using a booking system outside of www.FlightNetwork®.com are not Price Drop Protected. If this is the case‚ you will be notified ahead of time by your FlightNetwork® Call Center Agent.

    Bookings made by our Call Centre agents that are eligible will appear under My Trips in your My FlightNetwork® Account just as bookings made online would. If you do not see your booking in your My FlightNetwork® Account‚ please contact our Call Centre Agents for assistance toll free at 1-877-496-4813 or locally at 905-829-8699.

    REMEMBER: Call Centre Agents can only assist you with booking Price Drop Protected Flights. The process for earning Price Drops and redeeming Price Drops must be done by the customer ONLINE via My FlightNetwork®.

  • What happens if my Flight is cancelled by the Airline? Am I still eligible for Price Drop Protection™?

    Changes made by the Airline are unforeseen and out of our control. If the Airline has changed your flight‚ FlightNetwork® will validate and honour any Price Drops based on the new Flight itinerary. However‚ if a flight has been cancelled by the Airline it is instantly removed from My Trips in your My FlightNetwork® Account and is no longer eligible for Price Drop Protection™.

  • I just grabbed a Price Drop on a Flight. Do the other travellers on My FlightNetwork® Account get the same credit?

    If all travellers on the original Flight are Adults then yes‚ the Price Drop would be the same for all. If a child or infant are present on the original booking they could drop at a different amount than an Adult. Before you grab a deal you will be able to see the amount that each traveller's price has dropped.

    Here's an example of what you might see:

    Get me this deal

  • What if I need to change my booking‚ how does this affect my Price Drop Protection™ Dollars?

    In most cases‚ tickets are non-refundable and non-changeable however‚ some airlines will allow changes for a fee. These fees can range from $100 - $500 plus any difference in fare.

    You can change a booking where Price Drop Protection™ have been earned and/or spent without it affecting your Price Drop Protection™ Dollars.

    If your flight is voluntarily changed before you've accepted Price Drops on your original booking‚ FlightNetwork® will now validate any Price Drops based on the new/changed booking.

  • What happens if my flight is changed by the Airline? Am I still eligible for Price Drop Protection™?

    Changes made by the Airline are unforeseen and out of our control. If the Airline has changed your flight‚ FlightNetwork® will validate and honour any Price Drops based on the new Flight itinerary. However‚ if a flight has been cancelled by the Airline it is instantly removed from My Trips in your My FlightNetwork® Account and is no longer eligible for Price Drop Protection™.

Price Drop Protection™ – Vacation Packages
  • What is considered a Vacation Package?

    A vacation package is defined as a product that is booked through Flightnetwork®'s vacations engine where the price includes lodging‚ flights‚ entertainment‚ recreational activities‚ gratuities‚ some or all drinks and meals‚ and occasionally transportation. It is not applicable on any single components combined and sold separately. All vacation packages are provided by one of the following suppliers: Sunwing Vacations‚ Sunquest Vacations‚ Transat Holidays‚ Noli Tours‚ Signature Vacations‚ WestJet Vacations‚ Hola Sun‚ Caribe Sol‚ Tours Mont-Royal and Air Canada Vacations.

  • How does Price Drop Protection™ work for Vacation Packages?

    It's simple. Just 6 easy steps.

    Step 1: Sign up for My FlightNetwork® or Sign in if you're already registered.
    Step 2: Book any Vacation Package booking online at FlightNetwork.com or offline (over the phone) via a FlightNetwork® Call Centre Agent and your Price Drop Protection™ is unlimited.
    Step 3: Check your booking for Price Drops online (under My Trips in your my FlightNetwork® Account) as many times as you like.
    Step 4: If the Price Drops, grab the deal! You can only grab it ONCE.
    Step 5: Instantly earn Price Drops to your My FlightNetwork® Account.
    Step 6: Use your Price Drop Protection™ Dollars towards your next Flight, Hotel, Vacation Package or Insurance booking with us.

    REMEMBER:Price Drops on Vacation packages cannot be claimed within 31 days prior to your departure.

  • Does it need to be the exact same Vacation Package to receive a Price Drop Protection™credit?

    Yes. Based on the original booking‚ Price Drops will only occur when an identical Vacation Package can be found and the exact number of seats is available.

    The lower advertised price must be found on the exact same Vacation Package‚ including without limitation the following components: departure dates and flight times‚ airline carrier and flight number‚ tour operator supplier‚ resort/hotel and room type‚ meal plan type and applicable restrictions and/or conditions.

  • How do I check for Price Drops on my Vacation Package?

    To check for Price Drops on your Vacation Package see My Trips in your My FlightNetwork® Account.

    You will see Check for Price Drop Savings next to all Vacation Packages that are eligible for Price Drop Protection™.

    Click on this button to check to see if the total adult purchase price (base + taxes) of the Vacation Package has dropped. If it has‚ grab the deal. You'll get the savings instantly to your My FlightNetwork® Account. If the price hasn't changed or has gone up‚ check again at a later time.

    REMEMBER: Price Drops on Vacation packages cannot be claimed within 31 days prior to departure. You can check for Price Drops as many times as you like but you can only grab a Price Drop deal ONCE and the process for earning a Price Drop Deal can only be done by the customer ONLINE via My FlightNetwork®.

  • I’m traveling tomorrow and the price of my Vacation has dropped. Can I grab the deal?

    No. Price Drops on Vacation Packages cannot be claimed within 31 days prior to departure.

  • I booked a Price Drop Protected Vacation Package with your Call Centre but I don't see my booking in My FlightNetwork® Account?

    Vacation Package bookings that are made over the telephone‚ also referred to as "offline" bookings‚ and do qualify for Price Drop Protection™ however‚ bookings made offline "manually" using a booking system outside of www.FlightNetwork®.com are not Price Drop Protected. If this is the case‚ you will be notified ahead of time by your FlightNetwork® Call Center Agent.

    Bookings made by our Call Centre agents that are eligible will appear under My Trips in your My FlightNetwork® Account just as bookings made online would. If you do not see your booking in your My FlightNetwork® Account‚ please contact our Call Centre Agents for assistance toll free at 1-877-496-4813 or locally at 905-829-8699.

    REMEMBER: Call Centre Agents can only assist you with booking Price Drop Protected Flights. The process for earning Price Drops and redeeming Price Drops must be done by the customer ONLINE via My FlightNetwork®.

  • If I need to change my Vacation Booking‚ how does this affect my Price Drop Protection™ Dollars?

    Any Price Drop Protection™ Dollars earned will not be affected when a Vacation booking has been changed. If you have not yet earned Price Drop Protection™ Dollars and you feel you qualify for Price Drop Protection™ Dollars on your vacation package‚ please call us at 1-877-496-4813 so we may capture the current pricing of your package and verify if you qualify for Price Drop Protection™ Dollars.

  • If I need to cancel my Vacation Booking‚ how does this affect my Price Drop Protection™ Dollars?

    Depending on the time that your booking is cancelled‚ Vacation Packages could be 100% non-refundable‚ partially refundable or fully refundable.

    Rules to cancel Vacation bookings are the same for all. Remember‚ FlightNetwork® cancellation penalties do apply.

    1. If your original Vacation booking is cancelled‚ any Price Drop Protection™ Dollars earned on the basis of your cancelled booking will be reversed.
    2. If Price Drop Protection™ Dollars earned on the basis of your cancelled booking are spent FlightNetwork® will manually remove any Price Drop Protection™ Dollars earned. If Price Drop Protection™ Dollars are not available to be removed from your My FlightNetwork® Account a charge to the original purchasing credit card may be made.
    3. If Price Drop Protection™ Dollars have been credited to a My FlightNetwork® Account‚ you have applied those Dollars and then cancelled the new booking to which the Price Drop Protection™ Dollars were applied‚ FlightNetwork® will manually add any unused Price Drop Protection™ Dollars back to your My FlightNetwork® account.

Price Drop Protection™ – Hotels
  • How does Price Drop Protection™ work for Hotel bookings?

    It's simple. Just 6 easy steps.

    Step 1: Sign up for My FlightNetwork® or Sign in if you're already registered.
    Step 2: Book any Hotel. They're all Price Drop Protected.(Total base fare before taxes)
    Step 3: Check your booking for Price Drops online (under My Trips in your my FlightNetwork® Account) as many times as you like.
    Step 4: If the Price Drops‚ grab the deal! You can only grab it ONCE.
    Step 5: Instantly earn Price Drops to your My FlightNetwork® Account.
    Step 6: Use your Price Drop Protection™ Dollars towards your next Flight‚ Hotel‚ Vacation‚ Flight & Hotel or Insurance booking with us.

  • How do I view My Past Hotel Bookings in My FlightNetwork® Account?

    To view past Hotel bookings made with FlightNetwork® see My Trips in your My FlightNetwork® Account.

    IMPORTANT: If you were not logged into My FlightNetwork® when you made your booking‚ your hotel will not appear under My Trips nor will your hotel be eligible for Price Drop Protection™.

    If you do not see your booking in your My FlightNetwork® account please call us toll free at 1-877-496-4813 or locally at 905-829-8699.

    See question "What's important to know about Earning & Spending Price Drop Protection™ Dollars?"

  • Does it need to be the exact same hotel itinerary to receive a Price Drop Protection™ credit?

    Yes. Based on the original booking‚ Price Drops will only occur when an identical itinerary can be found.

    The hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original hotel booking purchased.

  • How do I check for Price Drops on my Hotel?

    To check for Price Drops on your hotel see My Trips in your My FlightNetwork® Account.

    You will see Check for Price Drop Savings next to all hotels that are eligible for Price Drop Protection™.

    Click on this button to check to see if the total base price (before taxes) of the hotel has dropped. If it has‚ grab the deal. You'll get the savings instantly to your My FlightNetwork® Account. If the price hasn't changed or has gone up‚ check again at a later time.

    REMEMBER: You can check for Price Drops as many times as you like but you can only grab a Price Drop deal ONCE and the process for earning a Price Drop Deal can only be done by the customer ONLINE via My FlightNetwork®.

  • I´m traveling tomorrow and the price of my Hotel has dropped. Can I grab the deal?

    Yes. Price Drops on Hotels can be claimed up until the check-in date.

  • I just made a Hotel booking with FlightNetwork® that was Price Drop Protected but I wasn't signed into My FlightNetwork® Account. How do I get my Price Drop Protection™ savings if the price goes down?

    When booking your Hotel online with FlightNetwork® you must be logged into your My FlightNetwork® Account for the booking to transfer into My Trips. If you are not logged in‚ the booking will not transfer and you will lose out on the opportunity to check for Price Drops. If you've made your booking but we're not signed into your account we may be able to transfer your booking over. To do this‚ please contact us at 1-877-496-4813.

  • I booked a Price Drop Protected Hotel with your Call Centre but I don't see my booking in My FlightNetwork® Account?

    Hotel bookings that are made over the telephone‚ also referred to as "offline" bookings‚ do qualify for Price Drop Protection™ however‚ bookings made offline "manually" using a booking system outside of www.FlightNetwork®.com are not Price Drop Protected. If this is the case‚ you will be notified ahead of time by your FlightNetwork® Call Center Agent.

    Bookings made by our Call Centre agents that are eligible will appear under My Trips in your My FlightNetwork® Account just as bookings made online would. If you do not see your booking in your My FlightNetwork® Account‚ please contact our Call Centre Agents for assistance toll free at 1-877-496-4813 or locally at 905-829-8699.

    REMEMBER: Call Centre Agents can only assist you with booking Price Drop Protected Flights. The process for earning Price Drops and redeeming Price Drops must be done by the customer ONLINE via My FlightNetwork®.

  • What happens if my Hotel is cancelled? Am I still eligible for Price Drop Protection™?

    Based on hotel policies during the booking process‚ some hotels may be non-refundable or partially refundable. There is also a FlightNetwork® cancellation fee that will apply to all cancellations.

    If a booking in respect of which Price Drop Protection™ Dollars were obtained and/or applied is cancelled‚ FlightNetwork® will reverse the original transaction for the Participant and each Named Traveler whose booking is cancelled. Any such reversal will be identified as an "Account Adjustment" in the Participant's My FlightNetwork® Account and will also be reflected in their monthly balance email.

    If a hotel booking is voluntarily or involuntarily cancelled prior to selecting a Price Drop on the original booking‚ a Price Drop cannot be selected in respect of that hotel.

    A Participant can cancel a booking where Price Drop Protection™ Dollars have been obtained and / or applied‚ however‚ this will result in the reversal of the original Price Drop Protection™ Dollars obtained or applied‚ as the case may be.

  • I just grabbed a Price Drop. Do the other travellers on My FlightNetwork® Account get the same credit?

    No. The First Named Traveller on the booking is the only one that will receive the Price Drop Protection™ Dollars.

  • What if I need to change my booking‚ how does this affect my Price Drop Protection™ Dollars?

    If a hotel is voluntarily or involuntarily changed prior to the selection of a Price Drop in respect of the original booking‚ FlightNetwork® will permit a Price Drop to be selected solely on the basis of the updated booking.

    A Participant can change a booking where Price Drop Protection™ Dollars have been obtained and/or applied‚ but the Price Drop Protection™ Dollar balance will be adjusted to cancel any Price Drop which had been selected by the Participant both on the Participant's own behalf and on behalf of all Named Travellers whose booking is changed.

Price Drop Protection™ – Flight & Hotel
  • How does Price Drop Protection™ work for Hotel bookings?

    It's simple. Just 6 easy steps.

    Step 1: Sign up for My FlightNetwork® or Sign in if you're already registered.
    Step 2: Book any Flight & Hotel Booking combined. They're all Price Drop Protected.(Total base fare before taxes)
    Step 3: Check your booking for Price Drops online (under My Trips in your my FlightNetwork® Account) as many times as you like.
    Step 4: If the Price Drops‚ grab the deal! You can only grab it ONCE.
    Step 5: Instantly earn Price Drops to your My FlightNetwork® Account.
    Step 6: Use your Price Drop Protection™ Dollars towards your next Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance booking with us.

  • How do I view My Past Flight & Hotel Bookings in My FlightNetwork® Account?

    To view past Flight & Hotel bookings made with FlightNetwork® see My Trips in your My FlightNetwork® Account.

    IMPORTANT: If you were not logged into My FlightNetwork® when you made your booking‚ your flight & hotel will not appear under My Trips nor will your flight & hotel be eligible for Price Drop Protection™.

    If you do not see your booking in your My FlightNetwork® account please call us toll free at 1-877-496-4813 or locally at 905-829-8699.

    See question "What's important to know about Earning & Spending Price Drop Protection™ Dollars?"

  • Does it need to be the exact same Flight & Hotel itinerary to receive a Price Drop Protection™ credit?

    Yes. Based on the original booking‚ Price Drops will only occur when an identical itinerary can be found and the exact number of seats is available.

    The travel supplier‚ airline‚ flight numbers‚ flight times‚ departure and destination cities‚ the hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original booking purchased.

  • How do I check for Price Drops on my Flight & Hotel booking?

    To check for Price Drops on your Flight & Hotel booking see My Trips in your My FlightNetwork® Account.

    You will see Check for Price Drop Savings next to all Flight & Hotel bookings that are eligible for Price Drop Protection™.

    Click on this button to check to see if the total base price (before taxes) of the hotel has dropped. If it has‚ grab the deal. You'll get the savings instantly to your My FlightNetwork® Account. If the price hasn't changed or has gone up‚ check again at a later time.

    REMEMBER: You can check for Price Drops as many times as you like but you can only grab a Price Drop deal ONCE and the process for earning a Price Drop Deal can only be done by the customer ONLINE via My FlightNetwork®.

  • I´m traveling tomorrow and the price of my Hotel has dropped. Can I grab the deal?

    Yes. Price Drops on Flight & Hotel Bookings can be claimed up until the time you depart.

  • I just made a Flight booking with FlightNetwork® that was Price Drop Protected but I wasn't signed into My FlightNetwork® Account. How do I get my Price Drop Protection™ savings if the price goes down?

    When booking your Flight & Hotel Booking online with FlightNetwork® you must be logged into your My FlightNetwork® Account for the booking to transfer into My Trips. If you are not logged in‚ the booking will not transfer and you will lose out on the opportunity to check for Price Drops. If you've made your booking but we're not signed into your account we are able to transfer your booking over. To do this‚ please contact us at 1-877-496-4813.

  • I booked a Price Drop Protected Flight & Hotel Booking with your Call Centre but I don't see my booking in My FlightNetwork® Account?

    Flight & Hotel bookings that are made over the telephone‚ also referred to as "offline" bookings‚ do qualify for Price Drop Protection™ however‚ bookings made offline "manually" using a booking system outside of www.FlightNetwork®.com are not Price Drop Protected. If this is the case‚ you will be notified ahead of time by your FlightNetwork® Call Center Agent.

    Bookings made by our Call Centre agents that are eligible will appear under My Trips in your My FlightNetwork® Account just as bookings made online would. If you do not see your booking in your My FlightNetwork® Account‚ please contact our Call Centre Agents for assistance toll free at 1-877-496-4813 or locally at 905-829-8699.

    REMEMBER: Call Centre Agents can only assist you with booking Price Drop Protected Flights. The process for earning Price Drops and redeeming Price Drops must be done by the customer ONLINE via My FlightNetwork®.

  • What happens if my Flight is cancelled by the Airline? Am I still eligible for Price Drop Protection™?

    Changes made by the Airline are unforeseen and out of our control. If the Airline has changed your flight‚ FlightNetwork® will validate and honour any Price Drops based on the new Flight itinerary. However‚ if a flight‚ that is part of your Flight & Hotel booking has been cancelled by the Airline it is instantly removed from My Trips in your My FlightNetwork® Account and is no longer eligible for Price Drop Protection™.

  • I just grabbed a Price Drop. Do the other travellers on My FlightNetwork® Account get the same credit?

    Yes. The total Price Drop Protection™ Dollars earned on a Flight & Hotel booking are divided up evenly among all travellers on the booking. Each traveller will receive the same amount of Price Drop Protection Dollars™.

  • What if I need to change my booking‚ how does this affect my Price Drop Protection™ Dollars?

    In most cases‚ tickets are non-refundable and non-changeable however‚ some airlines will allow changes for a fee. These fees can range from $100 - $500 plus any difference in fare. You can change a booking where Price Drop Protection™ have been earned and/or spent without it affecting your Price Drop Protection™ Dollars.

    If your flight is voluntarily changed before you've accepted Price Drops on your original booking‚ FlightNetwork® will now validate any Price Drops based on the new/changed booking

  • What happens if my flight is changed by the Airline? Am I still eligible for Price Drop Protection™?

    Changes made by the Airline are unforeseen and out of our control. If the Airline has changed your flight‚ FlightNetwork® will validate and honour any Price Drops based on the new Flight itinerary. However‚ if a flight has been cancelled by the Airline it is instantly removed from My Trips in your My FlightNetwork® Account and is no longer eligible for Price Drop Protection™.

  • What happens if I cancel my flight but not my hotel‚ or vice versa? Am I still eligible for Price Drop Protection™?

    If you cancel either portion (Flight or Hotel) of your Flight & Hotel booking‚ you are no longer eligible for Price Drop Protection™. Both the Flight and the Hotel of the booking need to be confirmed in order to be eligible for Price Drop Protection™.

Earning Price Drops
  • How do I earn Price Drops on Flight Bookings?

    It's simple. Just 6 easy steps.

    Step 1. Sign up for My FlightNetwork® or Sign in if you're already registered.
    Step 2. Book any Flight. They're all Price Drop Protected. (base fare before taxes)
    Step 3. Check your booking for Price Drops online (under My Trips in your my FlightNetwork® Account) as many times as you like.
    Step 4. If the Price Drops‚ grab the deal! You can only grab it ONCE.
    Step 5. Instantly earn Price Drops to your My FlightNetwork® Account.
    Step 6. Use your Price Drop Protection™ Dollars towards your next Flight‚ Hotel‚ Vacation‚ Flight & Hotel or Insurance booking with us.

  • How do I earn Price Drops on Vacation Packages?

    It's simple. Just 6 easy steps.

    Step 1: Sign up for My FlightNetwork® or Sign in if you're already registered.
    Step 2: Book any Vacation Package. Your Price Drop ProtectionTM is unlimited.
    Step 3: Check your booking for Price Drops online (under My Trips in your my FlightNetwork® Account) as many times as you like.
    Step 4: If the Price Drops, grab the deal! You can only grab it ONCE.
    Step 5: Instantly earn Price Drops to your My FlightNetwork® Account.
    Step 6: Use your Price Drop Protection Dollars towards your next Flight, Hotel, Vacation, Flight & Hotel or Insurance booking with us.

    REMEMBER: Price Drops on Vacation packages cannot be claimed within 31 days prior to your departure.

  • How do I earn Price Drops on Hotel Bookings?

    It's simple. Just 6 easy steps.

    Step 1. Sign up for My FlightNetwork® or Sign in if you're already registered.
    Step 2. Book any Hotel. They're all Price Drop Protected. (Total base fare before taxes)
    Step 3. Check your booking for Price Drops online (under My Trips in your my FlightNetwork® Account) as many times as you like.
    Step 4. If the Price Drops‚ grab the deal! You can only grab it ONCE.
    Step 5. Instantly earn Price Drops to your My FlightNetwork® Account.
    Step 6. Use your Price Drop Protection™ Dollars towards your next Flight‚ Hotel‚ Vacation‚ Flight & Hotel or Insurance booking with us.

  • How do I earn Price Drops on Flight & Hotel Bookings?

    It's simple. Just 6 easy steps.

    Step 1. Sign up for My FlightNetwork® or Sign in if you're already registered.
    Step 2. Book any Flight & Hotel. They're all Price Drop Protected. (Total base fare before taxes)
    Step 3. Check your booking for Price Drops online (under My Trips in your my FlightNetwork® Account) as many times as you like.
    Step 4. If the Price Drops‚ grab the deal! You can only grab it ONCE.
    Step 5. Instantly earn Price Drops to your My FlightNetwork® Account.
    Step 6. Use your Price Drop Protection™ Dollars towards your next Flight‚ Hotel‚ Vacation‚ Flight & Hotel or Insurance booking with us.

Spend Price Drops
  • How do I use my Price Drop Protection™ Dollars to purchase a Flight‚ Hotel‚ Vacation Package, Flight & Hotel Booking or Insurance policy?

    It's easy. Just 6 steps from start to finish.

    Step 1: Sign into your My FlightNetwork® Account
    Step 2: Visit our online Flights‚ Hotel‚ Vacation Package, Flight & Hotel Booking or Insurance page
    Step 3: Select your Flight‚ Hotel‚ Vacation Package, Flight & Hotel Booking or Insurance policy
    Step 4: On the final payment page‚ apply your Price Drop Protection™ Dollars to your booking.
    Step 5: The full price of the booking will be charged to the credit card provided at the time of booking
    Step 6: A refund cheque will be sent to the credit card holder's billing address provided at the time of booking. Please allow 7-10 business days for delivery.

    LEARN MORE on Spending Price Drops

    REMEMBER: The process for earning and redeeming Price Drops on Flights‚ Hotels, Vacation Packages, and Flight & Hotel Bookings must be done by the customer ONLINE via My FlightNetwork®.

  • How do I spend Price Drop Protection™ Dollars on future Flight‚ Hotel‚ Vacation Package, Flight & Hotel Booking or Insurance bookings for my family & friends?

    If you've grabbed a Price Drop for your family & friends in your My FlightNetwork® Account‚ you now control their Price Drop Protection™ Dollars. Only you can spend it for them.

    Step 1: Make sure you're signed into your My FlightNetwork® Account
    Step 2: Select your new Flight‚ Hotel‚ Vacation Package, Flight & Hotel Booking or Insurance policy and continue to the final payment page
    Step 3: Select the appropriate traveller from the drop down list
    Step 4: Any available credits will appear beside their name
    Step 5: Continue with the booking and complete
    Step 6: The full price of the booking will be charged to the credit card provided at the time of booking
    Step 7: A refund cheque will be sent to the credit card holder's billing address provided at the time of booking. Please allow 7-10 business days for delivery.

    You are also able to split family & friends off of your My FlightNetwork® Account so that they can control the spending of their Price Drop Protection™ Dollars.

    See question "How do I split family & friends off of My FlightNetwork® Account?"

    REMEMBER: The process for earning and redeeming Price Drops must be done by the customer ONLINE via My FlightNetwork®.

  • Can I use my Price Drop Protection™ Dollars towards the purchase of other FlightNetwork® products?

    Not to all products‚ but soon. Currently Price Drop Protection™ Dollars can only be applied to future Flights‚ Hotels‚ Vacation Packages, Flight & Hotel or Insurance Bookings.

  • Can Price Drop Protection™ Dollars be applied to Infant tickets?

    Yes. Price Drop Protection™ Dollars can be applied to any Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel Booking or Insurance policy made online given there is a base price.

    REMEMBER: The process for earning and redeeming Price Drops must be done by the customer ONLINE via My FlightNetwork®.
  • I applied my Price Drop Protection™ Dollars but was charged the total amount of the booking on my credit card. Why is that?

    The Airline or Tour Operator requires full payment in order for them to issue a ticket, package or sale. The discount received for the price drop dollars are given to you from FlightNetwork® for booking with us and participating in our program. It is required to pay the full cost to the airline or Tour Operator, which you will subsequently be refunded in the form of a cheque by FlightNetwork® [c/o the credit card holder at the billing address provided at time of booking]. Please allow 7-10 business days for delivery. All cheques issued are in CAD funds.

  • I haven't received my Price Drop Protection™ Refund yet?

    Price Drop Protection™ Dollars will be refunded in the form of a cheque [c/o the credit card holder at the billing address provided at time of booking]. Please allow 7-10 business days for delivery. All refund cheques are issued in CAD funds in the name of the credit card holder, printed and mailed out within 24 hours of booking however, FlightNetwork cannot be held responsible for Canada Post mail delays/holiday hours etc.

    If you have not received your Price Drop Protection™ refund within this timeframe, please contact us toll free at 1-877-496-4813.

  • I have $80 Price Drop Protection™ Dollars but I can only apply $25. Why is that?

    Price Drop Protection™ Dollars can only be applied to base Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel Booking or Insurance Policy prices. If the base price of any of these is only $25‚ then you can only apply a maximum of $25 Price Drop Protection™ Dollars to your booking even if you have $80 Price Drop Protection™ Dollars in your account.

My FlightNetwork®
  • What is My FlightNetwork®?

    My FlightNetwork® is the only way to take advantage of Price Drop Protection™. It's also your personal travel tool designed to:

    • Save your past and current trip itineraries
    • Enjoy faster checkouts & book confidently with your secured information
    • Control the email subscriptions you receive from us
    • Provide you with exclusive discounts & promotions
    • Take advantage of Price Drop Protection™ on eligible Flight‚ Hotel‚ Vacation Packages and Flight & Hotel Bookings

  • How do I create a My FlightNetwork® Account?

    Price Drop Protection™ Accounts can be created 1 of 2 ways.

    1. Create an account using the "New Customer? Start Here" link located at the top right hand corner of each FlightNetwork® website page
    2. FlightNetwork® can automatically create one for you when you complete your next booking.

    YOU SHOULD KNOW: Price Pager Account holders can also access My FlightNetwork® with their existing login details.

  • I don't have a My FlightNetwork® Account. Can I still book a Flight‚ Hotel‚ Vacation Package or Flight & Hotel Booking and get Price Drop Protection™?

    No. My FlightNetwork® is your link to Price Drop Protection™. It's where all the action happens. When booking your Flight‚ Hotel‚ Vacation Package or Flight & Hotel Booking online with us you must be logged into your My FlightNetwork® Account.

    It's very easy to get My FlightNetwork®.

    If you're having trouble‚ contact our Call Center toll free at 1-877-496-4813 or locally at 905-829-8699.

    See question: "How do I create a My FlightNetwork® Account?"

  • How do I log into My FlightNetwork®?

    Price Drop Protection™ accounts are accessible through Login and My Trips links located at the top right hand corner of the FlightNetwork® website. Once logged in‚ click on keep me signed in so that we remember you each time you visit us.

  • How do I access the Price Drop Protection™ Dollars in My FlightNetwork® Account?

    Details of your Price Drop Protection™ Dollars can be found in the My Trips and My Transactions tabs of your My FlightNetwork® Account. In the My Trips tab you'll find all of your current and past FlightNetwork® Flight bookings including those eligible for Price Drop Protection™. In the My Transactions tab you will find detailed information on credits applied‚ credits used‚ times‚ dates and more.

  • How do I update my name in My FlightNetwork® Account?

    FlightNetwork® doesn't permit name changes to My FlightNetwork® Accounts however‚ exceptions for legal name changes can be made. Please email us or contact us at 1-877-496-4813.

  • How do I update my email address in My FlightNetwork® Account?

    FlightNetwork® doesn't permit email changes to My FlightNetwork® Accounts to be done online. Please email us or contact us at 1-877-496-4813 for further information.

  • How do I split family & friends off of My FlightNetwork® Account?

    If you don't want to be responsible for spending accumulated Price Drop Protection™ Dollars for your sub-travellers‚ you can split family & friends off of your account if they have an existing My FlightNetwork® Account.

    Here's all you would do:

    Step 1: Sign into your My FlightNetwork® Account
    Step 2: Go to Manage My Profile
    Step 3: Scroll to the bottom of the page. Click "edit" beside the traveller that you wish to split off
    Step 4: Click the link that says "Email us to transfer a sub-traveller and their Rewards to their own My FlightNetwork® Account".

    In the email‚ send us the travellers first and last name and the email address used to sign into their existing My FlightNetwork® Account.

    Step 4: We'll verify the details provided and complete the transfer
    Step 5: The recipient will receive their accumulated Rewards in their My FlightNetwork® Account.

    If you have any questions on transferring Price Drop Protection™ Dollars‚ please contact us at 1-877-496-4813.

  • How do I delete family & friends from My FlightNetwork® Account?

    To delete family & friends from your My FlightNetwork® Account visit Manage My Profile‚ select the My Travellers Information link at the top of the page and click on the delete traveller link beside the traveller.

    IMPORTANT: : If you delete a traveller‚ any Price Drop Protection™ balances earned‚ potential Price Drops as well as any saved data will be deleted. This action cannot be undone.

  • How do I edit the booking information for family & friends in My FlightNetwork® Account?

    To edit information for family & friends see Manage My Profile in your My FlightNetwork® Account‚ select the My Travellers Information link at the top of the page and click on the edit info link beside the appropriate traveller. Make the updates and save your changes.

  • How do I update the emails I receive from FlightNetwork®?

    Having a My FlightNetwork® Account allows you to control the emails you receive from us. To update these emails‚ see Manage My Profile and select the My Email Subscriptions link at the top of the page. Here you can subscribe‚ unsubscribe or change the email lists your currently on.

  • How do I access my Price Pager Account?

    My FlightNetwork® is your link to Price Pager as well as Price Drop Protection™. Price Pager Alerts are accessible through Trips I’m Tracking in your My FlightNetwork® Account.

  • How do I view my Price Drop Protection™ Transaction History?

    To view your Price Drop Protection™ Transaction History for you and your travellers‚ visit Price Drop Protection™ in your My FlightNetwork® Account and click on My Transactions.

  • How do I view the FlightNetwork® Privacy Policy?

    The FlightNetwork® Privacy Policy is placed on several pages throughout our website. To view our Privacy Policy click here.

  • How do I add/change My Travel Preferences in My FlightNetwork® Account?

    To add/change your Travel Preferences see Manage My Profile in your My FlightNetwork® Account‚ and select the My Travel Preferences link at the top of the page.

  • How do I view My Search History in My FlightNetwork® Account?

    To view your Search History see Manage My Profile in your My FlightNetwork® Account‚ and select the My Search History link at the top of the page.

  • How do I get assistance with My FlightNetwork® Account?

    If you're experiencing technical difficulties with your My FlightNetwork® Account or if you have questions or comments‚ there is an Account Help email accessible from Manage My Profile. Please provide us with as much detail as possible so that we can assist you as quickly as possible. Our Call Center will also be more than happy to assist you. Our Agents can be reached toll free at 1-877-496-4813 or locally at 905-829-8699.

  • How do I delete my FlightNetwork® Account?

    To delete your My FlightNetwork® Account visit Manage My Profile and click on the Delete My Account link at the bottom of the page.

    If you delete your Account‚ your balance and any sub-traveller balances along with all of your saved data will also be deleted. This action cannot be undone.

Insurance
  • How do I use my Price Drop Protection™ Dollars to purchase Travel Insurance?

    Price Drop Protection™ Dollars can easily be applied to a Travel Insurance booking. Here's how it works:

    Step 1: Make sure you're signed into your My FlightNetwork® Account
    Step 2: Enter your FlightNetwork® booking confirmation number and continue to the final payment page
    Step 3: Any available credits will appear beside each travellers name‚ select use or don't use
    Step 4: Continue with the booking and complete
    Step 5: The full price of the booking will be charged to the credit card provided at the time of booking
    Step 6: A refund cheque will be sent to the credit card holder's billing address provided at the time of booking. Please allow 7-10 business days for delivery.

    IMPORTANT: You can only purchase Travel Insurance ONLINE if you have a confirmed FlightNetwork® Flight‚ Vacation Package or Flight & Hotel booking. Also‚ the process for earning and redeeming Price Drops must be done by the customer ONLINE via My FlightNetwork®.

  • Why can't I see my past Insurance bookings in My FlightNetwork® Account?

    At this time we're only capturing Flight‚ Hotel‚ Vacation Packages, Flight & Hotel booking data in My FlightNetwork® Accounts. We are however‚ working on capturing Vacation Package as well as Insurance booking data. We'll hope to have this feature available to you soon.

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