At FlightNetwork®, providing a private and secure purchase environment is one of our top priorities. We want you to be as comfortable and at ease as possible when visiting our website. We are dedicated to protecting the privacy of those users who visit and browse our website.
- the type of information we collect
What is Personally Identifiable Information?
Personally identifiable information (PII) is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person. . This includes information like your real name, e-mail address, mailing address, phone number, credit card number, or other information that you submit to us voluntarily. We will not collect any Personally Identifiable Information from you unless you voluntarily submit such information to us. Therefore, if you do not want us to obtain any Personally Identifiable Information about you, do not voluntarily submit such information to us.
Use of Personally Identifiable Information
Automatic Collection of Non-Personally Identifiable Information
Information We Use
FlightNetwork®.com may use the Personally Identifiable Information collected through our website primarily for such purposes as:
providing services and support to users;
improving our website, including tailoring it to users’ preferences;
responding to users’ questions, inquiries, comments and instructions;
maintaining the security and integrity of our systems
In general, we use the Personally Identifiable Information collected on our website to enable you to make travel reservations and other travel related online purchases. When you make a reservation or purchase online with FlightNetwork®, we will share information about you and your purchase with the applicable travel suppliers. We will only provide the necessary information to ensure your travel arrangements are confirmed with these travel suppliers. The travel suppliers will use your credit-card information to process your ticket or reservation. We also use the Non-Personally Identifiable Information collected automatically by our servers internally primarily to help us administer and improve our website.
- how we disclose the information we collect
Disclosure of Information
Laws and Legal Rights
We may also disclose your Personally Identifiable Information if we believe in good faith that we are required to do so in order to comply with any applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that providing such information is necessary to identify, contact or bring legal action against a third party who may be violating our terms & conditions, or to protect the safety and/or security of our users, our website and/or the general public.
Third Parties Generally
We may provide to third parties, information about you that may or may not not allow you to be identified or contacted, including where such information is combined with similar information of other users of our website. Third party vendors may have access to and may collect information needed to perform their functions and are not permitted to share or use the information for any other purpose. For instance, we may provide information to third parties regarding the number of unique users who visit our website, the demographic breakdown of the registered users of our website, the necessary data to complete a transactions (I.e. Local Hot Deals) or the activities that visitors to our website engage in while on our website. The third parties to which we may provide this information may include potential or actual commercial or deal partners such as Nimble Commerce and Travelzoo, sponsors, licensees, researchers and other similar parties.
Remember, FlightNetwork® will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission.
- privacy policies related to technology
We want to make the experience for you as easy as possible when visiting our website. One of the ways that we do this is with communication through email. We believe our email messages will provide you with useful information about travel-related special offers available through our website. You always have the option to choose not to receive any of our email communications via an unsubscribe link in each and every mailing. This way you control the emails that you do and do not wish to receive from us. FlightNetwork® will only mail to those who have opted-in to be mailed to or those that have transacted with us using our website. If you have chosen to unsubscribe to our email mail list, we will cease all sends within 10 days of your original request. Please note that during this 10 day period you may or may not receive another email send from us. Once you have unsubscribed from any email send, FlightNetwork® must receive an explicit request from you to re-subscribe before we can send any future email communications to you. Each of FlightNetwork®’s email communications includes a relevant subject line, our full company name, our postal address, IATA number and an easy method of contacting us at any time.
What kind of emails do we send?
We send a variety of email communications to our customers.
If you have recently searched for a flight to Hawaii, we may send an email related to that product you have searched, along with other products and services that we think may be of interest to you.
If you complete a purchase with us, we will send you an email confirming that purchase and three days prior to your departure date we may send a re-confirmation email to recap your flight details which may or may not include alternate products pertaining to your travel destination or that we feel may be of interest.
24 hours after you have returned from your trip we may send you a follow-up email asking you to complete a non-mandatory survey or provide feedback regarding your website or booking experience, which will help assist the company in making important website, call centre and customer service oriented decisions. This email may include travel products or services that we feel may be of interest to you.
When subscribing to our ‘Top Travel Deals’ mailing list you will receive our weekly email Newsletter as well as updates on hot offers, web specials, seat sales, contests and new products and services. You may receive email communications 2-4 times weekly.
When opting in to any of our email publications you may receive a welcome or thank you email from us confirming your participation. An example of this would include subscribing to our weekly Top Deals Newsletter.
We may send you an email regarding any FlightNetwork® Price Drop Protection communication which may or may not include periodic updates on balances, new credits earned, expiration notices or travel products or services that we feel may be of interest to you.
We also help to keep you informed about our travel related products by sending emails on your specific travel related interests. For example if you search for a flight to Vancouver, begin the booking process but do not complete your booking with us, we may send an email notice to serve as a reminder that you have recently began a booking on our website and that we can continue to help you complete it. We may also send an email offering a nearby Hotel or Car Rental to package with a flight that you may have already purchased. You may receive these types of email communications if (a) you are a My FlightNetwork® Account holder and abandon a search from our website (b) you click from any one of our FlightNetwork® emails, return back to our site and abandon a search or (c) you input your email address when attempting to confirm a booking and abandon
All customers that complete a booking on the FlightNetwork® website will automatically have a My FlightNetwork® Account created. You will receive an email opt-in confirmation and once confirmed, an additional email welcoming you to the program outlining features and benefits. Upon registering, if you choose to opt-in to our Top Deals weekly publication you will also receive a welcome email indicating your subscription confirmation.
If you are the Main Account holder of a My FlightNetwork® account you may receive an email on your birthday if the information is provided to FlightNetwork® at the time of registration or any time thereafter.
If you have asked FlightNetwork® to ‘track a flight’ via the ‘track a flight’ link on the search results page, you will receive an email notification when your initial request is made. You also may receive an email notification if the price increases or decreases thereafter.
Advertising within email communications
We, or a data provider we have engaged, may place or recognize a unique cookie on your browser to enable you to receive customized ads, content or services. No personally identifiable information is placed into these cookies. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, in hashed, non-human readable form. To opt-out of these cookies or learn more please go to http://www.networkadvertising.org/managing/opt_out.asp Additionally, emails we send may contain a bit of code known as a “web beacon.” This code allows us to understand the time and date of when a user has opened an email and when he/she has utilized a link within the email to visit a website. Our web beacons do not collect personally identifiable information. Users wishing to disable our web beacons should do so by turning images “off” in their email client (e.g., Outlook, Outlook Express). Please see your email client for more information.
My FlightNetwork® Accounts
When registered for a My FlightNetwork® Account you can: choose not to provide us with any or all of your personal travel information or preferences such as preferred seating, special meal requests and frequent flyer numbers. However, providing this information will assist in faster checkouts and may be required to take advantage of certain features offered through this program add personal travel information or preferences for friends of family and delete these travelers at any time. personally close your account online at any time. choose the email subscriptions that you want to receive from us. The option to unsubscribe to our commercial messages is available at any time. contact us via an Account Help link at any time with questions on your My FlightNetwork® Account. view current and past flight bookings made with us. view your past search history made on our website. update your email address, name and password at any time.
Take advantage of Price Drop Protection on products to which it is offered.
We reserve the right to send you other email communications that are service related and may include service-type information, administrative communications relating to your My FlightNetwork® Account or to the transactions you make on our website. These publications are not considered commercial and do not offer you the opportunity to opt-out or unsubscribe.
Sale of Business
Although you do not have to accept cookies to use our website, you may not be able to use certain resources of our website if you choose not to accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar.
Remember, FlightNetwork® will not sell any of your personal information, including your name, address, credit-card number, shopping, or transaction history to any third party without your permission. Please be aware that our site contains links to other sites and that the privacy practices of other sites may differ from those of FlightNetwork®. In certain situations, you may link to another site within a FlightNetwork® frame that shows a FlightNetwork® URL. In these cases FlightNetwork® makes all reasonable efforts to confirm the security and privacy practices of these sites, but despite the FlightNetwork®.com frame and URL, each site is responsible for its own privacy practices.
- Flight Network’s Accessible Service Policy
FlightNetwork.com strives at all times to provide goods and/or services in a way that respects the dignity and independence of persons with disabilities.
This policy is available in alternate formats upon request.
FlightNetwork.com employees will communicate to persons with disabilities in ways that take into account their disability.
FlightNetwork.com will ensure that all employees who interact with our customers and other third parties receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided to our employees as part of orientation training for new employees and on a continuing basis as required, such as when changes are made to our Accessible Customer Service Policy.
Training will include:
- • A review of the purposes of the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the Accessibility Standards for Customer Service;
- • Information about FlightNetwork.com’s policies, procedures and guidelines pertaining to the provision of FlightNetwork.com’s goods and/or services to customers with disabilities;
- • How to interact and communicate with persons with various types of disabilities;
- • What to do if a person with a disability is having difficulty in accessing goods, services or resources;
- • How to interact with persons with disabilities who use assistive devices or require the assistance of a service animal or a support person;
FlightNetwork.com is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and/or services.
While FlightNetwork.com and its employees are committed to familiarizing themselves with the various assistive devices that may be used by customers, where an employee is not immediately able to service the customer via the assistive device he/she uses, that employee will immediately refer the matter to Victoria MacDonald, CHRO (Victoria.email@example.com), who will be vested with the responsibility to achieve the necessary customer service to that customer via that assistive device as quickly as reasonably possible.
Use of Service Animals and Support Persons:
FlightNetwork.com is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and/or services.
Persons with disabilities may bring their service animal on the parts of our premises that are open to our customers or other third parties, and the animal is not otherwise excluded by law. FlightNetwork.com will ensure that all employees, including volunteers and third parties, dealing with customers are trained in how to interact with persons with disabilities who are accompanied by a service animal. It is the responsibility of the person with a service animal to control the animal at all times. In the event an employee is allergic to animals, alternative arrangements will be negotiated.
Any person with a disability who is accompanied by a support person will be allowed to enter FilghtNetwork.com’s premises open to customers or other third parties with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the Company’s premises.
Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.
Notice of Temporary Disruptions:
FlightNetwork.com will make reasonable effort to provide customers with notice in the event of a planned or unexpected disruption in the facilities or services normally used by persons with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and a description of any alternative facilities or services, if available.
This notice will be provided in accessible formats and will be displayed prominently on the company’s website.
FlightNetwork.com welcomes feedback, including feedback in the delivery of goods and/or services to persons with disabilities. Customers can submit feedback to Allison Eberle, Vice President Operations (firstname.lastname@example.org) . Customers can expect to hear back in 72 hours. Complaints will be addressed according to the Company’s regular complaint management procedures.
Modifications to this or Other Policies:
FlightNetwork.com is committed to developing customer service policies that respect and promote the dignity and independence of persons with disabilities. Therefore, no change will be made to this policy before considering the impact on persons with disabilities. Any Company policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.
Questions about this Policy:
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about this policy please contact:
How to Contact Us
Toll Free: 1-877-496-4815
Fax: 905 829 9102.
Contacting Office of the Privacy Commissioner of Canada
If you have any questions or concerns about the practice dealings of FlightNetwork®, we would encourage you to contact the Office of the Privacy Commissioner of Canada at the following address:
Privacy Commissioner of Canada
112 Kent Street
Phone: (613) 995-8210
Fax: (613) 947-6850