Terms & Conditions
By completing a transaction with FlightNetwork, you have agreed to the following Terms & Conditions listed below:
By purchasing the AirHelp+ product, you’ve agreed that AirHelp+, a 3rd party company, will fight for the protection of your passenger rights in the event of an airline cancellation or delay. (Note: This is different than trip cancellation insurance where if purchased, flights can be cancelled before the passengers travel date.) If all passengers are ready to fly however, there is an airline initiated cancellation or delay, passengers could be awarded cash compensation. AirHelp+ will facilitate the process of getting money back for you. At the time of flight departure AirHelp+ is provided with your airline booking ID number, the number of passengers travelling, your itinerary details and the email address provided at the time of booking. If/when your booking is eligible, you will receive instant notification via email to the email address provided at the time of booking. In the event of a voluntary cancellation, this AirHelp+ service is non-refundable. If you have any questions please feel free to contact us at any of the numbers provided here. Alternatively, you can visit the full AirHelp+ Terms & Conditions here.
- Baggage Terms
There is a rare chance that your ticket may involve two carriers that do not have ticketing agreements with one another. This means that your baggage will not be checked through to your final destination. In such cases, you will need to collect your baggage and recheck in and this may result in additional baggage charges. Please verify the minimum connection time and baggage information with the airlines directly before your departure. Airlines that do not have ticketing agreements are usually labeled on the Flight Network website as ‘Self-Transfer’ fares. Any baggage purchased at the time of booking is 100% non-refundable.
Baggage Allowance and Restrictions:
Get the most up-to-date baggage information here.
- Check-in terms
Check-in terms / Boarding times:
We recommend that passengers allow plenty of time to check-in and obtain their boarding pass for their scheduled flight. FlightNetwork® will not be responsible for those passengers who check-in past the airline cut off times. Failure to meet check-in times may result in denied boarding, the loss of your assigned seat selection, cancellation of your full booking and the entire fare paid being forfeited with no option of re booking. Please reconfirm check-in cut off times with the airline directly as the suggested timings are guidelines only and are subject to change without notice.
Suggested Check in times:
Within Canada – 60-90 minutes prior to departure
To/From US – 90-120 minutes prior to departure
To/From International – 180-210 minutes prior to departure
- Credit Card terms:
Credit Card terms:
You agree to authorize the ticket issuer to charge your credit card number the amount that is shown as the Grand Total.
Appearance of charges on credit cards/Visa Debits:
The amount displayed for an ‘Authorized Transaction’ may be different from what you actually paid, as some merchants require a temporary hold be placed on additional funds. This is a common practice for many other merchants such as: gas stations, restaurants and hotels. The correct amount will display when the transaction is shown as a ‘Posted Transaction’.
A delay may occur between the time a transaction is settled and removed from Authorized Transactions, and when it appears in Posted Transactions. Some transactions may appear as both an Authorized and a Posted Transaction until settled.
When applying a debit/visa card for payment, and in the event of a cancellation, your funds may be held up to 60days by your financial institution. We strongly recommend an alternative form of payment to avoid any inconveniences.
If you are using a foreign or a third party credit card to make your booking, our Back Office Processing Department may contact you by email or telephone to collect more information. Since Flight Network is a Canadian company, passengers using foreign credit cards may be charged a foreign transaction fee and/or currency conversion fee from their financial institute. Also note, this foreign transaction fee and/or currency conversion fee can apply to Canadian credit card holders, if the booking is made with one of our suppliers based in the US or Europe. We do not take any responsibility for foreign transaction fee and/or currency conversion fee.
Flight Network is a Canadian website that deals with many international vendors. When we display a vendor booking, using another currency, our website will show the equivalent to Canadian dollar amount. The final amount that settles on your account will depend on the exchange rate that your credit card company is using. In addition, Flight Network does not have any control over the foreign transaction fees charged by certain credit card companies.
- Confirmation terms:
In some circumstances, your booking will provide you with a confirmation number before a ticket has been issued. The booking process is not complete and the fare is subject to change until a ticket is issued
FlightNetwork® is not accountable for any bookings that could not be processed due to inaccurate and/or incomplete credit card verification information, or due to other technical malfunction with internal or external pricing or booking systems, including errors by the airline or the airline reservations system, you will be notified by email of such issue(s).
Outbound and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey unless specifically informed otherwise by that airline. We accept no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. We also take no responsibility for any flight rescheduling en route.
- Changes (Cancellation, Name, Schedule) Terms:
Most fares are discounted fares which may have cancellation and change penalties. Many of our fares may allow changes by collecting applicable penalties and a fare difference. Most fares can be canceled for a refund or a future time limited travel credit by collecting the applicable penalties and fare differences.
All cancellations must be made prior to the scheduled departure time of the first flight segment. Airport fees, where applicable, are not included and are subject to change without prior notice.
All prices are in Canadian dollars unless otherwise stated. All prices displayed on our website are subject to change prior to ticket issuance. Increased change in pricing quoted at time of booking to time of ticket issuance shall entitle the customer to cancel the booking and obtain a full refund.
Airline Schedule Changes:
If FlightNetwork® is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24-48 hours prior to departure and to be safe, again on the day of departure. It will be your responsibility to reconfirm all your flight details before departure. If there has been a last minute change by your Airline directly (within 48 hours) it is no longer the responsibility of Flight Network to notify you, it is the responsibility of your operating Airline. This is mandated under TICO (The Travel Industry Council of Ontario) and why it is also suggested to reconfirm flights prior to departure. You should always be at the airport 3 hours prior to departure to ensure that you arrive on time for check-in and not miss your flight.
All affected schedule changes imposed by the Airlines will be notified by email. Any minor changes less than 30 minutes or with flight number changes will be automatically accepted on your behalf. Any changes 30 minutes to three hours prior or later from the original departure time(if it conflicts with another confirmed ticket itinerary schedule); passengers will be given an option to modify the flight times within 5 days of receiving the schedule change by email. This modification must be with the same carrier, in the same cabin for first available flight. These modifications can only be performed within the airline’s schedule change rebooking guidelines and cannot be guaranteed. Any voluntary changes are subject to the carrier’s normal change or cancellation penalties.
If not acknowledged within 5 days from the receipt of the email communication, Flight Network will accept it on behalf of the passengers. We cannot guarantee that the airline will allow modification after the ticket has been reissued or revalidated by the airline.
Any major schedule changes beyond three hours from the original departure times; we will send an email notification followed by a phone call to review the affected schedule change. Schedule changes delayed or advanced by 24 hours or more are subject to the next available flight or a full refund. We will not be responsible if the customer fails to enter the correct email and/or phone information at time of reservation.
All schedule changes are mandated by airlines directly. Airlines reserve the right to change, cancel or refund based on adjustments to their flight schedules. Flight Network assumes no responsibility for airline schedule changes, however we will do our best to provide alternate travel options if available.
Package/Charter Schedule Changes:
The Airline reserves the right to change flight times within the same day and to include a stop in the flight, not part of the original itinerary with no option for cancellation or compensation. Please read information below regarding the procedure for ANY CHARTER AIRLINE FLIGHT SCHEDULE CHANGE.
Any flight that departs: 0-59 minutes earlier, no notification will be provided, please check with your local airport.
If FlightNetwork® is aware of a change; every effort will be made to advise you directly. Please ensure you contact your airline at least 24 hours prior to departure and on the day of departure, it will be your responsibility to reconfirm all your flight details before departure. You should always be at the airport 3 hours prior to departure to ensure that you arrive on time for check-in and not miss your flight.
No refund is made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements.
Changes to the current booking are subject to the TERMS AND CONDITIONS as per the TOUR OPERATOR/AIRLINE and as stipulated in the brochure or Airline websites.
You are encouraged to purchase the appropriate travel coverage. All purchases, once confirmed are 100% Non-Refundable/Non-Changeable.
Cancellation / Changes:
If you need to change or cancel your travel plans, it is your responsibility to notify us immediately by phone of such a request however, please note that the vast majority of our tickets are automatically issued at the time that the reservation is made and are non-refundable. Often times, once a ticket is issued there are certain airlines that will not allow changes or cancellations, and for others, fees from both the airline as well as Flight Network will apply. You should assume all reservations are non-refundable and non-changeable the moment you make the booking. In addition to any change penalties, you will also be responsible for any difference in price for the new dates selected. Furthermore, each ticket has a minimum and maximum stay validity. Minimum stays can range from 2 nights to 14 nights and maximum stays can range from 30 days to 12 months, depending on the type of ticket sold. Changes will not be permitted where the length of the ticket is less than the minimum stay or more than the maximum stay period allotted. Partially used tickets become 100% non-refundable even if only one segment of the ticket is used. Tickets can also not be used out of sequence, meaning that if you miss your first flight you can not catch your second flight. If the first flight is missed, you will forfeit the entire ticket with no option for a refund. As the intermediary, Flight Network is bound to each Airline’s Terms and Conditions and have zero control over their advertised or contracted fare rules.
When changes or cancellations are requested by a passenger, Flight Network will confirm 2-3 steps to verification which could include: confirming booking confirmation numbers, email addresses, home address, telephone number, credit card on file and/or passenger names. If these steps to verification have been successfully answered by the passenger requesting the change or cancellation, Flight Network will complete the request for the passenger.
Name Changes / Corrections:
If the tickets have been issued‚ please note name changes and corrections are not permitted. Once the tickets have been issued and if permitted by the airline‚ an additional fee will be assessed by FlightNetwork® and the airline directly.
Customers who do not appear or ‘no show’ for their flight will forfeit the entire fare paid. If you arrive at the airport late or are denied boarding you will forfeit the entire fare paid.
- Flexible Tickets
Flight Network’s Flexible Ticket provides customers with the option to change the date on their ticket. The Flexible ticket option can only be added and paid for at the time of booking, and cannot be added after. The Flexible Ticket product once purchased, starts from the time that the booking is made up until 48 hours before the first flight departs. Any changes within 48 hours of the flight are not covered under this option. The Flexible ticket option is per person and will only provide coverage for the person holding the ticket. The Flexible Ticket option covers the service provider and airlines change fees. If the new date requested has no availability in the same class of service which the original ticket was booked on, the difference in fare will be at the travellers own expense. See Full Terms & Conditions
- Insurance terms:
We strongly recommend travel insurance to cover you for cancellation, health, baggage and other losses including out-of-province health insurance, if applicable. For every sale, Flight Network offers the option to purchase travel insurance to cover the customer against any unforeseen circumstances that may occur prior to, during or after your trip. There are different types of insurance policies available and the purchase of insurance is an optional decision to the customer. Insurance policies purchased on FlightNetwork.com will insure passengers up to the sum of $100, $600 or $800 prior to departure, depending on the airline and journey type where applicable.
It is the customers’ responsibility to read and familiarize themselves with the travel insurance policy to understand what their purchased travel insurance covers and under what conditions. If the customer wants to make an insurance claim it is their responsibility to contact Flight Network as soon as possible. Please contact us if you require more information regarding travel insurance.
- Lost Tickets terms:
If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery.
OB Ticketing Fees
The Airline ticketing fees, also called OB Fees, are defined and collected by the validating Carrier and charged to the passenger when a ticket is issued in Australia (at first ticket issuance only). These fees can be imposed to cover charges for a specific Form of Payment (credit card) or for other ticketing services. Airline ticketing fees are non-refundable and are collected at time of ticket issuance automatically depending on the itinerary booked. You will see this as a separate additional charge on your statement which can not be determined in advance. As a result, we are unable to notify you the exact amount at time of purchase.
Flight Network Booking Fees
Flight Network will often times charge a booking fee on flights to a particular destination. This fee is lumped into the total cost of your booking. By agreeing to the total purchase price of the ticket, you have also agreed to the Flight Network booking fee. This fee is charged by Flight Network (not the airline) in CAD.
- Passports/Visas/Health Requirements:
Please note that many countries require that your passport be valid for a period of (a minimum) of six months beyond your return date. You should ensure that you meet the passport, visa, affidavit, health and other requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). We accept no responsibility if you should be denied boarding or deported for any reason, including your age.
Please check the documentation and/or inoculations needed for your destination(s).
For further questions regarding travel documentation please contact Flight Network directly. Our office is open 24/7 for your convenience.
Obtaining passports and visas may require lengthy processing times and entry to another country may be refused even if your required information and travel documents are complete. We accept no responsibility if you should be denied boarding or deported for any reason including your age. You, the customer must be eighteen years of age (please note the restrictions below with respect to children travelling alone to Europe). If you are purchasing travel services for a customer that is not the age of majority in the applicable jurisdiction you must contact our call centre to arrange the purchase. Our contact details can be found on the right side of this page.