The air-conditioned hotel is a modern building with a glass exterior, which was designed as part of the circular Crystal Mall complex. There are 283 rooms spread across 18 floors. 24-hour room service is offered. Further facilities include: 24-hour check out service, a safe, bar, a cafe and a restaurant. In addition, guests are offered a hairdresser, a laundry service, Internet access and conference facilities. Parking is available for those arriving by car.
The hotel has a swimming pool, Jacuzzi and a sauna. There is also a hotel gym.
Deluxe rooms have either one king-size bed or two queen-size beds. They are decorated in warm subtle colours and feature a range of views and amenities, including a comfortable seating area, a Hilton Serenity Bed Super Topper mattress pad, Touch of Down pillows and 250 thread-count sheets, as well as an en-suite bathroom with Crabtree and Evelyn La Source bath products. There is also a hairdryer, a direct dial telephone, satellite/cable TV, a radio, Internet access, a mini fridge and a tea/coffee maker. Ironing facilities, individual air conditioning and heating as well as a safe. In-room movies are also available along with a balcony or terrace.
A continental breakfast buffet is available each morning as well as a lunch buffet and an a la carte option at lunch and evening meals.
American Express, Diners Club, MasterCard and VISA are all accepted.